Front Desk

TURNAGE BEAUTY INSTITUTE, LLC; Phoenix (AZ); On-site; USD 14,000 - 17,000; Part time

Job summary

TURNAGE BEAUTY INSTITUTE, LLC in Phoenix, AZ is seeking a Front Desk Coordinator for part-time shifts. The role focuses on delivering an exceptional guest experience, greeting service guests and Future Professionals, and guiding them through check-in and check-out using Millennium/Meevo systems.

The position requires high school diploma and strong customer service and communication skills. The candidate should be able to explain technical issues in plain language and work well both independently

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to explain technical issues in non-technical language.
• Strong problem-solving and critical-thinking skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and ability to prioritize tasks in a fast-paced environment.

Responsibilities

• Respond to all service guest calls following the Reservation Dialogue.
• Respond to all prospective Future Professional inquiries and follow the Service Desk Team.
• Telephone Script for Prospective Future Professionals.
• Provide accurate service prices and promote monthly service and Take Home promotions.
• Follow the Millennium/Meevo scheduling procedures.
• Complete outbound calls including no-show, confirmation, and new guest service reservation follow-up calls; document tasks in Millennium/Meevo Task Manager.
• Attend meetings and participate in required trainings and events.
• Maintain a welcoming service desk, assist guests and Future Professionals, and support the guest experience.

Skills

Customer service

Communication skills

Explain technical issues

Problem solving

Independent worker

Team player

Organizational skills

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk

Part Time PMTS Phoenix, Phoenix, AZ, US

Salary Range: $14.00 To $16.50 Annually

About Company:

MISSION STATEMENT Our school's mission is to provide a quality educational system to prepare students to pass the state board examination and gain entry level employment within their chosen field of study. We are passionately committed to providing a solid educational foundation to empower our team in the pursuit of excellence and we strongly believe that when people come first, success will follow.

"Our purpose: To develop technically strong professionals who have been given the skill set to be successful in the industry. "

About the Role:

The Front Desk Coordinator creates an extraordinary experience for service guests, prospective Future Professionals, and all other school guests. He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom.

Minimum Qualifications:

• High school diploma or equivalent.

Preferred Qualifications:

Strong customer service and communication skills (verbal and written).

Ability to explain technical issues in non-technical language .

Strong problem-solving and critical-thinking skills .

Ability to work independently and as part of a team .

Strong organizational skills and ability to prioritize tasks in a fast-paced environment.

Responsibilities:

He or she responds to all service guest calls following the recommended dialogue in the Reservation Dialogue

He or she responds to all prospective Future Professional inquiries and follows the Service Desk Team

Telephone Script for Prospective Future Professionals.

He or she provides accurate service prices and promotes monthly service and Take Home promotions.

He or she follows the Millennium/Meevo scheduling procedures.

He or she completes all assigned outbound calls to include no-show calls, confirmation calls, new guest

follow-up calls, and overdue guest calls and documents tasks in the Millennium/Meevo Task Manager.

We are Hiring for two shifts. Part Time and Full time. Schedule will be discussed at interview.

Essential Job Functions:

• He or she provides the first impression of the school and accommodates all guests who call or enter the
• facility using the proper dialogue.
• He or she facilitates the service guest welcome and check-in, service completion, and guest checkout.
• He or she is knowledgeable about all Take Home products and services offered and can recommend additional
• services and Take Home products.
• He or she assists the Future Professionals in completing the service experience and performing the 2-Minute Plan.
• He or she follows the daily opening and closing procedures and balances the cash drawer using the
• Meevo procedures. He or she answers the telephone using a friendly, helpful tone and uses the reservation dialogue and
• admissions call scripting when assisting service guests and prospective Future Professionals via telephone.
• He or she confirms reservations in advance, follows up with no-show reservations, and makes new guest
• service reservation follow-up calls.
• He or she resolves service guest challenges promptly and efficiently and follows the service refinement,
• communication, and documentation procedures.
• He or she attends Huddle meetings (as needed), service desk meetings, monthly Town Hall meetings, team
• training, FUNraising, Free Hugs, Caper, Super Service Days and Super Service Nights, a.k.a. Style Extravaganza.
• He or she monitors the guest wait time and works with the service host and ticket leader to expedite
• extraordinary guest service.
• He or she maintains a beautiful, guest-ready service desk and works with the team to maintain the guest
• seating and Take Home areas.
• and graduation celebrations to sustain the school culture and supports the Guest Service Leader in
• communicating the extraordinary service experience and sales strategy and plan.
• He or she may be asked to perform other tasks as needed that do not appear on the job description.
• Will remain professional with the future professionals to help them learn soft skills and professionalism when working with the service desk.
• **Work is performed in an indoor environment and requires frequent standing, bending, walking, bending

repetitive motion, and vision to computer monitor.**

**He or she travels domestically for recruitment and professional development.**

**Reasonable accommodations may be made to enable individuals with disabilities to perform the essential