Front Desk Coordinator — New Women’s Health Location

Together Women's Health; Troy (MI); On-site; USD 32,000 - 48,000; Full time

Job summary

Together Women’s Health seeks a Front Desk Receptionist for its new Rochester Hills location opening in January. You will be the first point of contact for patients, handling check-ins, scheduling, and insurance verification in a fast-paced OB/GYN setting.

The ideal candidate has 2+ years of front office experience in a medical environment, proficiency with EMR systems (Athena a plus), and strong customer service skills. Training will begin mid-December ahead of the January opening.

Qualifications

• 2+ years of front office experience in a medical setting, OB/GYN preferred.
• Proficiency with EMR systems (Athena a plus) and Microsoft Office Suite.
• Exceptional customer service and interpersonal skills.
• Strong organizational skills and ability to manage multiple priorities.
• Knowledge of medical terminology and insurance verification processes.
• Friendly, compassionate, and patient-focused demeanor.
• Reliable, punctual, and able to work independently or as part of a team.
• Detail-oriented with a commitment to accuracy and professionalism.
• Proactive approach to problem-solving and workflow improvement.

Responsibilities

• Greet patients and visitors warmly, always ensuring a welcoming and professional atmosphere
• Answer and route phone calls efficiently and respond to patient inquiries with empathy and accuracy
• Schedule and confirm appointments, manage provider schedules, and coordinate follow-up visits
• Verify insurance, collect copays and balance, and accurately enter patient information into the EMR
• Monitor and maintain front desk supplies, patient paperwork, and waiting room cleanliness
• Ensure all check-in and check-out processes are completed correctly and timely
• Collaborate with medical assistants, billing, and clinical staff to support efficient patient flow
• Maintain patient confidentiality and comply with HIPAA and company policies
• Assist in training new front desk team members and serve as a point of contact for front desk support
• Will cover team members during vacations or call ins.
• Help resolve patient concerns or elevate issues to the appropriate person when needed
• Other job duties may be assigned

Skills

Front desk

Medical setting

EMR systems

Athena EMR

Microsoft Office

Customer service

HIPAA compliance

Multitasking

Teamwork

Tools

Athena

Job description

Together Women’s Health seeks a Front Desk Receptionist for its new Rochester Hills location opening in January. You will be the first point of contact for patients, handling check-ins, scheduling, and insurance verification in a fast-paced OB/GYN setting.

The ideal candidate has 2+ years of front office experience in a medical environment, proficiency with EMR systems (Athena a plus), and strong customer service skills. Training will begin mid-December ahead of the January opening.