Front Desk Coordinator — Mental Health Clinic

BLEULER PSYCHOTHERAPY CENTER; New York (NY); On-site; USD 29,000 - 32,000; Full time

Job summary

Bleuler Psychotherapy Center, a nonprofit mental health clinic in Forest Hills, NY, seeks a Front Desk Coordinator to greet clients and manage intake, insurance, and scheduling. You will support daily operations, process payments, verify coverage, and maintain HIPAA-compliant records in a fast-paced setting.

You will be the first point of contact, helping clients navigate appointments, co-pays, and transportation reimbursements while coordinating with clinicians and staff to ensure smooth

Qualifications

• High school diploma or GED required; associate or bachelor’s degree preferred.
• Completion of a Medical Administrative Assistant program is a plus.
• 1+ year of experience in a mental health, medical, or outpatient setting preferred.
• Familiarity with EHR and Microsoft Office.
• Strong customer service and communication skills.
• Bilingual in Spanish is a plus.

Responsibilities

• Warmly welcome and assist clients and visitors
• Check in clients, process co-pays, schedule appointments, and manage follow-ups
• Register new clients and update demographic and insurance details
• Monitor and maintain a calm, organized waiting room experience
• Communicate appointment delays and coordinate with clinicians to support patient flow
• Send reminders and manage rescheduling for NP and MD appointments
• Provide Medicaid travel reimbursement (MetroCard or cash) via PTAR
• Verify insurance coverage and communicate updates to clients and staff
• Record cash and MetroCard transactions in daily logs
• Answer and route incoming phone calls and handle general inquiries
• Assist prescribers with schedules, pharmacy coordination, and prior authorizations
• Process client records requests; scan, fax, mail, and upload documents as needed
• Support office maintenance and safety procedures
• Maintain client confidentiality in compliance with HIPAA

Skills

Customer service

Communication skills

Multitasking

Spanish language

Education

High school diploma or GED

Associate or bachelor’s degree preferred

Medical Administrative Assistant program

Tools

Electronic Health Records (EHR)

Microsoft Office

Job description

Bleuler Psychotherapy Center, a nonprofit mental health clinic in Forest Hills, NY, seeks a Front Desk Coordinator to greet clients and manage intake, insurance, and scheduling. You will support daily operations, process payments, verify coverage, and maintain HIPAA-compliant records in a fast-paced setting.

You will be the first point of contact, helping clients navigate appointments, co-pays, and transportation reimbursements while coordinating with clinicians and staff to ensure smooth