Front Office Coordinator

BLEULER PSYCHOTHERAPY CENTER; New York (NY); On-site; USD 29,000 - 32,000; Full time

Job summary

Bleuler Psychotherapy Center, a nonprofit mental health clinic in Forest Hills, NY, seeks a Front Desk Coordinator to greet clients and manage intake, insurance, and scheduling. You will support daily operations, process payments, verify coverage, and maintain HIPAA-compliant records in a fast-paced setting.

You will be the first point of contact, helping clients navigate appointments, co-pays, and transportation reimbursements while coordinating with clinicians and staff to ensure smooth

Qualifications

• High school diploma or GED required; associate or bachelor’s degree preferred.
• Completion of a Medical Administrative Assistant program is a plus.
• 1+ year of experience in a mental health, medical, or outpatient setting preferred.
• Familiarity with EHR and Microsoft Office.
• Strong customer service and communication skills.
• Bilingual in Spanish is a plus.

Responsibilities

• Warmly welcome and assist clients and visitors
• Check in clients, process co-pays, schedule appointments, and manage follow-ups
• Register new clients and update demographic and insurance details
• Monitor and maintain a calm, organized waiting room experience
• Communicate appointment delays and coordinate with clinicians to support patient flow
• Send reminders and manage rescheduling for NP and MD appointments
• Provide Medicaid travel reimbursement (MetroCard or cash) via PTAR
• Verify insurance coverage and communicate updates to clients and staff
• Record cash and MetroCard transactions in daily logs
• Answer and route incoming phone calls and handle general inquiries
• Assist prescribers with schedules, pharmacy coordination, and prior authorizations
• Process client records requests; scan, fax, mail, and upload documents as needed
• Support office maintenance and safety procedures
• Maintain client confidentiality in compliance with HIPAA

Skills

Customer service

Communication skills

Multitasking

Spanish language

Education

High school diploma or GED

Associate or bachelor’s degree preferred

Medical Administrative Assistant program

Tools

Electronic Health Records (EHR)

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Forest Hills, NY, US

15 days ago Requisition ID: 1016

Salary Range: $21.00 To $23.00 Hourly

Front Desk Coordinator – Behavioral Health Clinic

This is a full time, non-exempt, hourly position.

Schedule and Location: Monday – Thursday 1pm-9pm. Saturdays 9am-5pm. Forest Hills, NY

Make a Difference Every Day at Bleuler Psychotherapy Center

Are you organized, compassionate, and passionate about helping others? Bleuler Psychotherapy Center, a respected nonprofit mental health and substance use clinic in Forest Hills, NY, is looking for a Front Desk Coordinator to join our welcoming front office team.

In this key role, you’ll be the first point of contact for our clients. You’ll greet them, help them navigate appointments and insurance, and support smooth daily operations in a dynamic and mission-driven environment.

What You’ll Do

• Warmly welcome and assist clients and visitors
• Check in clients, process co-pays, schedule appointments, and manage follow-ups
• Register new clients and update demographic and insurance details
• Monitor and maintain a calm, organized waiting room experience
• Communicate appointment delays and coordinate with clinicians to support patient flow
• Send reminders and manage rescheduling for NP and MD appointments
• Provide Medicaid travel reimbursement (MetroCard or cash) via PTAR
• Verify insurance coverage and communicate updates to clients and staff
• Record cash and MetroCard transactions in daily logs
• Answer and route incoming phone calls and handle general inquiries
• Assist prescribers with schedules, pharmacy coordination, and prior authorizations
• Process client records requests; scan, fax, mail, and upload documents as needed
• Support office maintenance and safety procedures
• Maintain client confidentiality in compliance with HIPAA

What We’re Looking For

• High school diploma or GED required; associate or bachelor’s degree preferred
• Completion of a Medical Administrative Assistant program is a plus
• 1+ year of experience in a mental health, medical, or outpatient setting preferred
• Familiarity with Electronic Health Records (EHR) and Microsoft Office
• Strong customer service and communication skills
• Comfortable working in a fast-paced, client-focused environment
• Bilingual in Spanish is a plus

What You’ll Need to Succeed

• Friendly, respectful demeanor and excellent interpersonal skills
• Strong time management, attention to detail, and multitasking ability
• Familiarity with health insurance billing and transportation reimbursement policies
• Comfort using phones, fax, scanners, copiers, and email
• Ability to handle sensitive situations and elevate appropriately
• Willingness to cover teammate shifts and adjust schedule as needed

Why Join Bleuler?

Founded in 1949, Bleuler Psychotherapy Center has proudly served the Queens community for over 70 years. We provide affordable, inclusive care to thousands of clients each year and are deeply committed to equity, professionalism, and compassion in all that we do.

You’ll join a collaborative team in a supportive environment where your contributions matter — and where we value growth, respect, and purpose-driven work.