Front Desk Coordinator in Durham NC

Developmental Therapy Associates; Durham (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

medical

dental

health

vision

paid vacation

Job summary

A healthcare organization is seeking a Front Desk Coordinator to manage front desk operations and facilitate communication between clients and the office. The ideal candidate will have excellent communication skills, a high school diploma or GED, and two years of customer service experience. Responsibilities include managing patient appointments, ensuring collections are completed promptly, and maintaining a positive atmosphere. This full-time position offers an annual salary ranging from $30,000 to $40,000, with benefits including medical, dental, and paid vacation.

Qualifications

• At least two years of training or experience in customer service and office work.
• Excellent in-person and over-the-phone communication skills.
• Detail-oriented with adaptability to changing priorities.

Responsibilities

• Oversee front desk operations and maintain smooth internal and external communications.
• Manage patient appointments efficiently and ensure collections are done on time.
• Build positive relationships with clients and referral sources.

Skills

Strong verbal communication

Time management

Problem-solving

Customer service

Education

High school diploma or GED

Tools

PC proficiency

Job description

Job Details

• Job Title: Front Desk Coordinator
• Reports To: Front Desk Manager
• Schedule: 9:00 am – 6:00 pm
• Salary: 30000 – 40000 USD Per Year
• Job Status: Full Time
• Post Date: February 2, 2026
• Valid Through: 2026-06-02
• Job Code: FDFTDur

Job Benefits

• medical
• dental
• health
• vision
• paid vacation

Qualifications

Educational Experience

High School

A College Degree In Business Administration Or Equivalent Is Preferred, At A Minimum Candidates Are Required To Have A High School Diploma Or GED.

Work Experience

This is a very important position within our organization. Must have a high communication level with excellent control to effectively collaborate and present complex information. Excellent time management and organization is key to this position for prioritizing tasks and meeting deadlines. Prediction of schedules is critical, so being detail oriented and having strong problem solving skills is needed to identify and resolve issues efficiently as well as having adaptability and flexibility to adjust to changing priorities and work environments. Must be able to work independently while also enjoying and showcasing strong teamwork capabilities. Must keep great PR with our public, in person, over the phone or via e‑mail while providing exceptional service and building positive relationships with clients.

• High school diploma or GED
• At least two years of training or experience in customer service and office work
• Computer (PC) proficiency
• Strong verbal and written communication skills

Purpose

To oversee the Front Desk of the company, to assist with the production and viability of the whole group.

Product

High volume of kept patient appointments to an efficiently structured schedule with full patient billing information turned over to Billing Department.

Job Functions

• Ensuring the internal and external communications of the company flow smoothly and efficiently.
• Keeping a good working relationship with all referral sources, both new and existing
• Overseeing the setting of patient appointments efficiently and for maximum production.
• Ensuring that appointments by patients are kept.
• This includes rescheduling within the same week when possible
• Enforcing DTA “No show” and 24-hour cancellation policies
• Ensuring referrals convert into evaluations with minimal delay.
• Tracking referrals
• Completing insurance authorizations and re-authorizations
• Ensuring all services provided have full billing information obtained before service is rendered.
• Ensuring front desk collections are done fully and on time (same day of service).
• Maintain the reception area, keeping it clean and free of clutter
• Maintain an orderly & clean waiting area
• Ensure it is clean, chairs put away, etc.

Quotas

• 90% or better arrival rate
• 5+ initial evaluations per week
• 90% capacity of therapy schedules