Front Desk Coordinator Winston Salem

Developmental Therapy Associates; Winston-Salem (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid vacation

Job summary

Developmental Therapy Associates is seeking a Front Desk Coordinator for its Winston-Salem office. This full-time role requires overseeing the front desk operations, ensuring efficient communication, and maintaining a clean reception area. Candidates should have customer service experience and strong communication skills.

The position involves managing patient appointments, tracking referrals, and assisting with marketing initiatives. Ideal applicants will have a High School Diploma or GED, with a preference for those with a college degree in business administration.

Qualifications

• At least two years of training or experience in customer service and office work.
• Medical office experience preferred.
• 1-year experience as a medical receptionist preferred.

Responsibilities

• Oversee the Front Desk operations.
• Ensure smooth internal and external communication.
• Maintain a clean reception area.
• Complete insurance authorizations on time.

Skills

Customer service experience

Communication skills

Computer proficiency

Ability to work independently

Education

High School Diploma or GED

College degree in business administration (preferred)

Job description

Job Details

• Job Title: Front Desk Coordinator
• Reports To: Front Desk Manager
• Schedule: 9:00 am – 6:00 pm
• Salary: – USD Per Year
• Job Status: Full Time
• Post Date: February 2, 2026
• Valid Through: 2026-06-02
• Job Code: FDFTWs
  
  

Job Benefits

• medical
• dental
• health
• vision
• paid vacation
  
  

Qualifications

Educational Experience

High School

A college degree in business administration or equivalent is preferred, at a minimum candidates are required to have a High School Diploma or GED.

Work Experience

• At least two years of training or experience in customer service and office work.
• Computer Proficiency (PC)
• Strong verbal and written communication skills
• Ability to work independently
• Medical Office 1 year (Preferred)
• Medical Receptionist: 1 year (Preferred)
• Computer skills: 1 year (Preferred)
• Medical receptionist: 1 year (Preferred)
  
  

Purpose

To oversee the Front Desk of the company, to assist with the production and viability of the whole group. One full-time position in Winston Salem office.

Product

High volume of kept patient appointments to an efficiently structured schedule with full patient billing information turned over to Billing Department.

Job Functions

• Ensuring the internal and external communications of the company flow smoothly and efficiently.
• Keeping a good working relationship with all referral sources, both new and existing
• Overseeing the setting of patient appointments efficiently and for maximum production.
• Ensuring that appointments by patients are kept.
• This includes rescheduling within the same week when possible
• Enforcing DTA Arrivals Policy (“No show” and 24- hour cancellation policies)
• Ensuring referrals convert into evaluations with minimal delay.
• Tracking referrals
• Completing insurance authorizations and re-authorizations on time to prevent a lapse in therapy services
• Ensuring all services provided have full billing information obtained before service is rendered.
• Tracking Referrals
• Ensuring front desk collections are done fully and on time (same day of service).
• Assisting with marketing and public relations
• Maintain the reception area, keeping it clean and free of clutter
• Maintain an orderly & clean waiting area
• Ensure it is clean, chairs put away, etc.
  
  

Quotas

• 86% or better arrival rate
• 5+ initial evaluations per week
• Five 5-star reviews each month from clients