Front Desk Coordinator Raleigh

Developmental Therapy Associates; Raleigh (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical

Dental

Health

Vision

Paid Vacation

Job summary

A healthcare organization is looking for a Front Desk Coordinator in Raleigh, NC. The role involves overseeing the front desk operations, ensuring smooth communication, and efficiently managing patient appointments. Candidates should have a minimum of a High School Diploma or GED, with a preference for those having a college degree in business administration. They must possess strong customer service skills and experience in office work. The position is full time, with a salary range of $30,000 to $40,000 annually.

Qualifications

• High School Diploma or GED required, college degree in business administration preferred.
• At least two years customer service and office work experience.
• PC proficiency with strong verbal and written communication skills.

Responsibilities

• Oversee the Front Desk and assist with group viability.
• Ensure smooth internal and external communication.
• Maintain good relationships with referral sources.
• Manage patient appointments for efficiency.
• Complete insurance authorizations and billing information.

Job description

Job Details

• Job Title: Front Desk Coordinator Raleigh
• Reports To: Front Desk Manager
• Schedule: 9:00 am – 6:00 pm
• Salary: 30,000 – 40,000 USD Per Year
• Job Status: Full Time
• Post Date: February 2, 2026
• Valid Through: 2026-06-02
• Job Code: FTFDCRal

Job Benefits

• Medical
• Dental
• Health
• Vision
• Paid Vacation

Qualifications

Educational Experience:

• High School Diploma or GED (minimum qualification)
• A college degree in business administration or equivalent is preferred

Work Experience:

• At least two years of training or experience in customer service and office work
• Computer (PC) proficiency
• Strong verbal and written communication skills

Purpose

To oversee the Front Desk of the company, to assist with the production and viability of the whole group.

Product

High volume of kept patient appointments to an efficiently structured schedule with full patient billing information turned over to Billing Department.

Job Functions

• Ensuring the internal and external communications of the company flow smoothly and efficiently.
• Keeping a good working relationship with all referral sources, both new and existing.
• Overseeing the setting of patient appointments efficiently and for maximum production.
• Ensuring that appointments by patients are kept.
• Rescheduling within the same week when possible.
• Enforcing DTA “No show” and 24-hour cancellation policies.
• Ensuring referrals convert into evaluations with minimal delay.
• Tracking referrals.
• Completing insurance authorizations and re‑authorizations.
• Ensuring all services provided have full billing information obtained before service is rendered.
• Ensuring front desk collections are done fully and on time (same day of service).
• Maintaining the reception area, keeping it clean and free of clutter.
• Maintaining an orderly & clean waiting area (ensure it is clean, chairs put away, etc.).

Quotas

• 90% or better arrival rate
• 5+ initial evaluations per week
• 90% capacity of therapy schedules