Front Desk Coordinator II

Smile Doctors; Arlington (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a leading Orthodontic Support Organization as a Front Desk Coordinator II. You'll be the first point of contact for patients, managing appointments, insurance verifications, and internal marketing initiatives. We value communication and relationship-building skills to enhance patient experience.

Benefits

Competitive salary

Medical, dental, vision, and life insurance

Short and long-term disability coverage

401(k) plan

Two weeks paid time off plus paid holidays

Discounts on braces and clear aligners

Qualifications

• Six months experience as a Front Desk Coordinator I.

Responsibilities

• Greets customers and determines the nature of their visit.
• Answers and routes incoming calls; takes messages as needed.
• Verifies insurance information and resolves issues.

Skills

Communication

Listening

Education

High School Diploma

Job description

Looking for a career that makes you smile?

We're seeking a Front Desk Coordinator II to join our growing team.

How You'll Make Us Better

• Greets and receives customers, determines the nature of their visit, and notifies the appropriate team member(s).
• Performs various administrative duties.

Responsibilities

• Welcomes visitors to the practice and provides information about clinic features.
• Answers, screens, and routes incoming calls; takes messages as needed.
• Checks in patients and collects general information during their first visit.
• Notifies clinicians of patient arrival and readiness.
• Makes appointments for returning patients as necessary.
• Prints/reprints appointment reminders and school/work excuses.
• Verifies insurance information, investigates issues, and works towards resolution.
• Makes changes to the patient schedule as necessary.
• Presents contracts to patients, coordinates payment arrangements, and/or resolves accounts.
• Receives, stores, and delivers shipments and mail.
• Takes payments and posts to accounts.
• Updates charts and patient information.
• Drives internal marketing initiatives and encourages participation from everyone.
• Promotes the Smile Doctors Anywhere application to enhance patient experience throughout treatment.
• Communicates office supply requirements to the Practice Director for monthly orders.

Required Skills

• Ability to establish and maintain good relationships with patients and coworkers.
• Effective verbal and written communication skills.
• Good listening skills and understanding of verbal and written information.

Prerequisites for Success

• High School Diploma or equivalent.
• Six (6) months experience as a Smile Doctors Front Desk Coordinator I.
• Bilingual skills are a plus but not required.

The Perks

• Competitive salary.
• Medical, dental, vision, and life insurance.
• Short and long-term disability coverage.
• 401(k) plan.
• Two weeks paid time off in the first year plus paid holidays.
• Discounts on braces and clear aligners for employees and their families.

Why Smile Doctors?

As the nation's leading Orthodontic Support Organization, Smile Doctors partners with local orthodontic practices to offer world-class patient care with a hometown touch. We prioritize loving people first, then straightening teeth, fostering a people-first culture, and creating a fun, encouraging environment.

We offer every team member the chance to be part of something bigger, nurturing talents and strengths to help them succeed professionally and personally. As the fastest-growing organization of our kind in the industry, we're seeking passionate, innovative professionals to help change the way the world smiles.