Front Desk Coordinator II - Concierge

Smile Doctors; Darien (CT); On-site; USD 38,000 - 50,000; Full time

Job summary

Join a leading Orthodontic Support Organization as a Front Desk Coordinator II. You'll be the first point of contact for patients, providing essential administrative support and fostering positive relationships. This role offers a dynamic environment where your communication skills and ability to connect with people will shine. Enjoy competitive pay and comprehensive benefits while being part of a team that prioritizes both patient care and employee growth.

Benefits

Competitive salary

Medical, dental, vision, and life insurance

Short and long-term disability coverage

401(k) plan

Two weeks paid time off plus paid holidays

Discounts on braces and clear aligners

Qualifications

• Six months of experience as a Front Desk Coordinator I.

Responsibilities

• Greets and receives customers, determines the nature of their visit.
• Answers, screens, and routes incoming calls.
• Verifies insurance information and coordinates payment arrangements.

Skills

Communication

Interpersonal Skills

Education

High School Diploma

Job description

Looking for a career that makes you smile?

We're seeking a Front Desk Coordinator II to join our growing team.

How You'll Make Us Better

• Greets and receives customers, determines the nature of their visit, and notifies the appropriate team member(s).
• Performs various administrative duties.

Responsibilities

• Welcomes visitors and provides information about clinic features.
• Answers, screens, and routes incoming calls; takes messages as needed.
• Checks-in and collects information from patients on their first visit.
• Notifies clinicians of patient arrival and readiness.
• Makes appointments for returning patients as necessary.
• Prints/reprints appointment reminders and school/work excuses.
• Verifies insurance information, investigates issues, and works towards resolution.
• Makes changes to the patient schedule as necessary.
• Coordinates payment arrangements and/or account resolution, presents contracts to patients.
• Receives, stores, and delivers shipments and mail.
• Takes payments and posts to accounts.
• Updates charts and patient information.
• Drives internal marketing initiatives and fosters participation from everyone.
• Encourages and presents patients with non-clinical ways to utilize the Smile Doctors Anywhere application to support their experience.
• Communicates office supply requirements to the Practice Director for monthly orders.

Skills and Qualifications

• Ability to establish and maintain good relationships with patients and coworkers.
• Effective verbal and written communication skills.
• Ability to listen and understand verbal and written information.

Prerequisites for Success

• High School Diploma or equivalent.
• Six (6) months of experience as a Smile Doctors Front Desk Coordinator I.
• Bilingual skills are a plus but not required.

Perks

• Competitive salary.
• Medical, dental, vision, and life insurance.
• Short and long-term disability coverage.
• 401(k) plan.
• Two weeks paid time off in your first year plus paid holidays.
• Discounts on braces and clear aligners for you and your family members.

Why Smile Doctors?

As the nation's leading Orthodontic Support Organization, Smile Doctors partners with local orthodontic practices to offer world-class patient care with hometown heart. We prioritize loving people first, then straightening teeth, and we strive to maintain a people-first culture and a fun, encouraging environment.

We offer every Team Member the opportunity to be part of something bigger. We nurture talents and strengths, building abilities to help find success in careers and beyond. As the fastest-growing organization of our kind in the industry, we seek passionate, innovative professionals to join us in changing the way the world smiles.