Medical Front Desk-Patient Engagement Specialist II

Denova Collaborative Health Collaborative Health; Welcome (SC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated front office professional to serve as the first point of contact for patients. This role involves welcoming patients, scheduling appointments, and ensuring all necessary documentation is accurately processed. The ideal candidate will demonstrate exceptional customer service skills and empathy in all interactions. Join a forward-thinking team that values collaboration and a whole-person approach to health, offering a supportive work environment with comprehensive benefits. If you are passionate about patient care and looking to make a difference, this opportunity is for you.

Benefits

Comprehensive Medical Insurance

Dental Insurance

Vision Insurance

Generous Retirement Plan

Life Insurance Benefits

Employee Wellness Program

Paid Time Off (PTO)

Qualifications

• Minimum of six months' experience in customer service or medical front office preferred.
• Strong verbal and written communication skills are essential.

Responsibilities

• Welcome and schedule patients while providing exceptional customer service.
• Ensure patient forms and information are accurately completed and uploaded.

Skills

Customer Service

Verbal Communication

Written Communication

Bilingual Capabilities

Education

GED or High School Diploma

Medical Assistant Certification

Associate Degree in Health-related Field

Tools

Electronic Medical Record (EMR) Systems

Billing Software

Insurance Carrier Portals

Spreadsheets

Job description

Job Purpose: This position serves as a first point of contact for all entities that enter a medical facility and is responsible for a variety of activities related to patient intake and care. This position performs essential functions in both in-person and virtual clinic settings.

What You Will Do:

1. Welcome, schedule, and check in patients, providing exceptional customer service throughout the process.
2. Promptly answer and return phone calls.
3. Schedule appointments in accordance with established guidelines.
4. Ensure that patient forms, pre-visit screeners, consent packets, and demographic and insurance information are accurately completed and uploaded into the electronic medical record system.
5. Collect co-payments, deductibles, and handle other financial transactions as required.
6. Complete all document scanning on the same business day they are received.
7. Meet or exceed department metrics for outreach and scheduling activities, and assist in the preparation of reports for tracking performance.
8. Consistently demonstrate empathy and compassion during all patient interactions.
9. Other duties as assigned.

What We Need From You:

1. GED or High School Diploma required.
2. Medical Assistant certification or Associate degree in a health-related field preferred.
3. Minimum of six months' professional experience in a similar role, such as customer service or medical front office, preferred.
4. Valid and current CPR, First Aid Certification, and an Arizona Fingerprint Clearance card required (Denova will assist with obtaining a Fingerprint Clearance Card upon acceptance of the offer).
5. Strong verbal and written communication skills.
6. Proficiency in using electronic record-keeping systems (EMR, billing software, insurance carrier portals, spreadsheets, etc.) preferred.
7. Bilingual capabilities preferred.

Your Work Schedule:

1. Join us onsite for dynamic workdays, Monday through Friday, from 8 AM to 5 PM.

Perks of Being Part of Denova:

1. Comprehensive low-cost medical, dental, and vision insurance.
2. Generous retirement plan with a 3.5% company match.
3. Secure your future with both long and short-term disability options.
4. Enjoy holiday pay, PTO, and life insurance benefits.
5. Protect your future with long and short-term disability options.
6. We offer an employee wellness program and fantastic discounts for all Denova team members.
7. And there's so much more waiting for you!

Denova Collaborative Health LLC is an integrated primary care and behavioral health practice based in the Greater Phoenix metropolitan area. Our comprehensive virtual care services are available for residents throughout the entire state of Arizona.

We provide a “whole person” approach to health and promote collaboration among our team of primary care providers and specialists. Our unique service integration of primary care, behavioral health, addiction medicine, and wellness enables our team to provide better health outcomes.