Front Desk Coordinator I – Patient Experience & Growth

Smile Doctors Affiliate; Warner Robins (GA); On-site; USD 30,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Insurance: medical, dental, vision &  

Disability coverage

401(k) plan

Paid time off & holidays

Brace discounts for you & family

Job summary

Spillers Orthodontics is seeking a Front Desk Coordinator I to join our growing team. Responsibilities include greeting patients, managing check-ins, answering calls, verifying insurance, scheduling, and processing payments while updating patient charts.

The role supports clinicians and drives internal marketing initiatives, with a focus on excellent customer service and a people-first culture. Prior admin experience and a high school diploma are preferred, bilingual a plus.

Qualifications

• Ability to communicate effectively verbally and in writing.
• Ability to listen and understand information verbally and in writing.

Responsibilities

• Greet and receive customers, determine nature of visit and notify appropriate team member.
• Answer, screen, and route incoming calls and take messages as needed.
• Check-in and collect general information from patients on first visit.
• Verify insurance information and notify clinicians of patient arrival.
• Make appointments for returning patients and print appointment reminders.
• Process payments and post to accounts; update charts and patient information.
• Drive internal marketing initiatives and foster team participation.

Skills

Verbal wrt/written comms

Listening skills

Professionalism

Education

High School Diploma or equivalent

Job description

Spillers Orthodontics is seeking a Front Desk Coordinator I to join our growing team. Responsibilities include greeting patients, managing check-ins, answering calls, verifying insurance, scheduling, and processing payments while updating patient charts.

The role supports clinicians and drives internal marketing initiatives, with a focus on excellent customer service and a people-first culture. Prior admin experience and a high school diploma are preferred, bilingual a plus.