Front Desk Coordinator I — Orthodontics & Growth

Smile Doctors; Suffolk (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision and life insu­

Short and long-term disability

401(k) plan

2 weeks paid time off in your first年

Discounts on braces and clear aligners

Job summary

Lilli Orthodontics is seeking a Front Desk Coordinator I to join our growing team. You’ll greet patients, manage check-in, verify insurance, and coordinate appointments.

You’ll handle calls, schedule visits, and assist with billing and payments, contributing to a friendly, efficient patient experience.

The ideal candidate has a high school diploma, administrative experience, and strong communication skills; bilingual is a plus.

Qualifications

• Ability to communicate effectively verbally and in writing.
• Ability to listen and understand information verbally and in writing.
• High School Diploma or equivalent required.
• One year of administrative experience preferred.
• Bilingual a plus, but not required.

Responsibilities

• Greet and receive customers, determines nature of visit, and notifies appropriate team member(s).
• Performs various administrative duties.
• Welcomes visitors to the practice and provides information about clinic features.
• Answers, screens, and routes incoming calls and takes messages as needed.
• Checks-in and collects general information from patients on their first visit.
• Verifies insurance information.
• Notifies clinicians of patient arrival and readiness.
• Make appointments for returning patients as necessary.
• Prints/reprints appointment reminders and school/work excuses.
• May make changes to the patient schedule as necessary.
• Coordinates payment arrangements or account resolution.
• Receives, stores, and delivers shipments and mail.
• Takes payments and posts to account.
• Updates charts and patient information.
• Drives internal marketing initiatives and fosters participation from everyone.

Skills

Verbal and written communication

Active listening

Administrative experience

Bilingual a plus

Education

High School Diploma or equivalent

Job description

Lilli Orthodontics is seeking a Front Desk Coordinator I to join our growing team. You’ll greet patients, manage check-in, verify insurance, and coordinate appointments.

You’ll handle calls, schedule visits, and assist with billing and payments, contributing to a friendly, efficient patient experience.

The ideal candidate has a high school diploma, administrative experience, and strong communication skills; bilingual is a plus.