Front Desk Coordinator I with Override

Smile Doctors Affiliate; Warner Robins (GA); On-site; USD 30,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Insurance: medical, dental, vision &  

Disability coverage

401(k) plan

Paid time off & holidays

Brace discounts for you & family

Job summary

Spillers Orthodontics is seeking a Front Desk Coordinator I to join our growing team. Responsibilities include greeting patients, managing check-ins, answering calls, verifying insurance, scheduling, and processing payments while updating patient charts.

The role supports clinicians and drives internal marketing initiatives, with a focus on excellent customer service and a people-first culture. Prior admin experience and a high school diploma are preferred, bilingual a plus.

Qualifications

• Ability to communicate effectively verbally and in writing.
• Ability to listen and understand information verbally and in writing.

Responsibilities

• Greet and receive customers, determine nature of visit and notify appropriate team member.
• Answer, screen, and route incoming calls and take messages as needed.
• Check-in and collect general information from patients on first visit.
• Verify insurance information and notify clinicians of patient arrival.
• Make appointments for returning patients and print appointment reminders.
• Process payments and post to accounts; update charts and patient information.
• Drive internal marketing initiatives and foster team participation.

Skills

Verbal wrt/written comms

Listening skills

Professionalism

Education

High School Diploma or equivalent

Job description

Looking for a career that makes you smile?We’re seeking a Front Desk Coordinator I to join our growing team.How you’ll make us better:Greet and receive customers, determines nature of visit, and notifies appropriate team member(s).Performs various administrative duties.Welcomes visitors to the practice and provides information about clinic featuresAnswers, screens, and routes incoming calls and takes messages as neededChecks-in and collects general information from patients on their first visitVerifies insurance informationNotifies clinicians of patient arrival and readinessMake appointments for returning patients as necessaryPrints/reprints appointment reminders and school/work excusesMay make changes to the patient schedule as necessaryCoordinates payment arrangements or account resolutionReceives, stores, and delivers shipments and mailTakes payments and posts to accountUpdates charts and patient informationDrives internal marketing initiatives and fosters participation from everyoneYour special skills:We’re proud of our company culture and heritage of awesomeness. If you’ve got the following, you’ll fit right in:Ability to communicate effectively verbally and in writingAbility to listen and understand information verbally and in writingPrerequisites for success:High School Diploma or equivalent requiredOne (1) year of administrative experience preferredBilingual a plus, but not requiredThe Perks:In exchange for the dynamic contribution you’ll bring to our team, we offer:Competitive salaryMedical, dental, vision and life insuranceShort and long-term disability coverage401(k) plan2 weeks paid time off in your first year + paid holidaysDiscounts on braces and clear aligners for you and your family membersWhy Spillers Orthodontics?We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment.Spillers Orthodontics offers every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person’s abilities to help them find success in their career and beyond.This is the perfect opportunity to grow with an expanding organization! Apply today!