Front Desk Coordinator I

Smile Doctors; Fort Lauderdale (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision and life保险

Short and long-term disability

401(k) plan

2 weeks paid time off in your first 12

Discounts on braces and clear aligners

Job summary

Smile Doctors in Fort Lauderdale is seeking a Front Desk Coordinator I to greet patients, schedule visits, verify insurance, and manage front-desk operations in a fast-paced orthodontic practice. The role emphasizes strong communication, bilingual abilities (English plus Russian preferred), and excellent rapport-building with patients and coworkers to support a friendly, efficient clinic environment.

You’ll handle check-ins, appointment reminders, payments, and coordination with clinicians,

Qualifications

• Basic knowledge of Microsoft Office.
• Ability to build rapport with patients and coworkers.
• Bi-lingual with English and another language required (Russian preferred).

Responsibilities

• Greets and receives customers, determines nature of visit, and notifies appropriate team member(s).
• Answers, screens, and routes incoming calls and takes messages as needed.
• Checks-in and collects information from patients on their first visit.
• Verifies insurance information.
• Notifies clinicians of patient arrival and readiness.
• Makes appointments for returning patients as necessary.
• Prints appointment reminders and school/work excuses.
• Receives, stores, and delivers shipments and mail.
• Takes payments and posts to account.
• Updates charts and patient information.

Skills

Effective communication

Active listening

Rapport building

Bilingual (English + Russian)

Tools

Microsoft Office

Job description

Looking for a career that makes you smile?

Smile Doctors is seeking a Front Desk Coordinator I to join our growing team.

How You’ll Make Us Better Greets and receives customers, determines nature of visit, and notifies appropriate team member(s).

Performs various administrative duties.

• Welcomes visitors to the practice and provides information about clinic features
• Answers, screens, and routes incoming calls and takes messages as needed
• Checks-in and collects general information from patients on their first visit
• Verifies insurance information
• Notifies clinicians of patient arrival and readiness
• Makes appointments for returning patients as necessary
• Prints/reprints appointment reminders and school/work excuses
• May make changes to the patient schedule as necessary
• Coordinates payment arrangements or account resolution
• Receives, stores, and delivers shipments and mail
• Takes payments and posts to account
• Updates charts and patient information
• Drives internal marketing initiatives and fosters participation from everyone

Your Special Skills We’re proud of our company culture and heritage of awesomeness. If you’ve got the following, you’ll fit right in:

• Ability to communicate effectively verbally and in writing
• Ability to listen and understand information verbally and in writing

Prerequisites For Success

• Basic knowledge of Microsoft Office
• Ability build rapport with patients
• Ability to establish and maintain good working relationships with patients and coworkers
• Bi-lingual with English and another language required (Russian preferred)

The Perks In exchange for the dynamic contribution you’ll bring to our team, we offer:

• Competitive salary
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 2 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

Why Smile Doctors? As the nation’s leading Orthodontic Support Organization, Smile Doctors partners with local orthodontic practices to offer world-class patient care with hometown heart. We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment.

Smile Doctors offers every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person’s abilities to help them find success in their career and beyond. As the fastest-growing organization of our kind in the industry, we’re looking for passionate, innovative professionals who can join us in changing the way the world smiles.