Front Desk Coordinator I - Concierge

Smile Doctors; Suwanee (GA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision, and life ins.

Short and long-term disability

401(k) plan

2 weeks paid time off

Discounts on braces

Job summary

Serenity Orthodontics is looking for a Front Desk Coordinator I to join our growing team in Suwanee, Georgia. Your role will involve greeting customers, performing administrative duties, and coordinating patient information efficiently.

We value effective communication and a supportive work culture, and we offer competitive perks including medical insurance, paid time off, and discounts on braces. Come join us in changing the way the world smiles!

Qualifications

• Ability to communicate effectively verbally and in writing.
• Ability to listen and understand information verbally and in writing.
• One year of administrative experience preferred.
• Bilingual a plus, but not required.

Responsibilities

• Greet and receive customers, determine nature of visit.
• Perform various administrative duties.
• Welcome visitors and provide information about clinic features.
• Answer, screen, and route incoming calls.
• Check-in and collect general information from first-time patients.
• Verify insurance information.
• Notify clinicians of patient arrival.
• Make appointments for returning patients.
• Print/reprint appointment reminders.
• Coordinate payment arrangements or account resolution.
• Receive, store, and deliver shipments and mail.
• Take payments and post to account.
• Update charts and patient information.
• Drive internal marketing initiatives.

Skills

Effective communication

Listening skills

Education

High School Diploma or equivalent

Job description

Looking for a career that makes you smile?

Serenity Orthodontics is seeking a Front Desk Coordinator I to join our growing team.

How You’ll Make Us Better

Greet and receive customers, determines nature of visit, and notifies appropriate team member(s).

Performs various administrative duties.

• Welcomes visitors to the practice and provides information about clinic features
• Answers, screens, and routes incoming calls and takes messages as needed
• Checks-in and collects general information from patients on their first visit
• Verifies insurance information
• Notifies clinicians of patient arrival and readiness
• Make appointments for returning patients as necessary
• Prints/reprints appointment reminders and school/work excuses
• May make changes to the patient schedule as necessary
• Coordinates payment arrangements or account resolution
• Receives, stores, and delivers shipments and mail
• Takes payments and posts to account
• Updates charts and patient information
• Drives internal marketing initiatives and fosters participation from everyone

Your Special Skills

We’re proud of our company culture and heritage of awesomeness. If you’ve got the following, you’ll fit right in:

• Ability to communicate effectively verbally and in writing
• Ability to listen and understand information verbally and in writing

Prerequisites For Success

• High School Diploma or equivalent required
• One (1) year of administrative experience preferred
• Bilingual a plus, but not required

The Perks

In exchange for the dynamic contribution you’ll bring to our team, we offer:

• Competitive salary
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 2 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

Why Serenity Orthodontics?

We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment.

We offer every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person’s abilities to help them find success in their career and beyond. We’re looking for passionate, innovative professionals who can join us in changing the way the world smiles.