Front Desk Coordinator I

Smile Doctors; Catonsville (MD); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Paid time off

Brace discounts

Job summary

Orthodontic Associates is seeking a Front Desk Coordinator I to join our growing team in Catonsville, MD. You will greet patients, manage calls, and handle administrative duties while verifying insurance and scheduling appointments.

The role offers competitive compensation and benefits, including medical, dental, vision, and life insurance, with opportunities to contribute to internal marketing efforts and patient experience improvements.

Qualifications

• High School Diploma or equivalent required.
• One year of administrative experience preferred.
• Bilingual a plus, but not required.

Responsibilities

• Greet and receive customers, determine visit type, and notify team members.
• Perform various administrative duties.
• Welcome visitors and provide information about clinic features.
• Answer, screen, and route calls and take messages.
• Check-in and collect information from patients on first visit.
• Verify insurance information.
• Notify clinicians of patient arrival and readiness.
• Make appointments for returning patients as needed.
• Print appointment reminders and school/work excuses.
• May modify patient schedule as necessary.
• Coordinate payment arrangements or account resolution.
• Receive, store, and deliver mail and shipments.
• Take payments and post to accounts.
• Update charts and patient information.
• Support internal marketing initiatives and team participation.

Skills

Verbal & written communication

Active listening

Education

High School Diploma or equivalent

Job description

Looking for a career that makes you smile? Orthodontic Associates is seeking a Front Desk Coordinator I to join our growing team.

How you’ll make us better:

• Greet and receive customers, determines nature of visit, and notifies appropriate team member(s).
• Performs various administrative duties.
• Welcomes visitors to the practice and provides information about clinic features.
• Answers, screens, and routes incoming calls and takes messages as needed.
• Checks-in and collects general information from patients on their first visit.
• Verifies insurance information.
• Notifies clinicians of patient arrival and readiness.
• Make appointments for returning patients as necessary.
• Prints/reprints appointment reminders and school/work excuses.
• May make changes to the patient schedule as necessary.
• Coordinates payment arrangements or account resolution.
• Receives, stores, and delivers shipments and mail.
• Takes payments and posts to account.
• Updates charts and patient information.
• Drives internal marketing initiatives and fosters participation from everyone.

Your special skills:

We’re proud of our company culture and heritage of awesomeness.

If you’ve got the following, you’ll fit right in:

• Ability to communicate effectively verbally and in writing
• Ability to listen and understand information verbally and in writing

Prerequisites for success:

• High School Diploma or equivalent required
• One (1) year of administrative experience preferred
• Bilingual a plus, but not required

The Perks:

In exchange for the dynamic contribution you’ll bring to our team, we offer:

• Competitive salary
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 2 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

Why Orthodontic Associates? We exist to love people first, straighten teeth second, and we work hard to maintain a people‑first culture and cultivate a fun, encouraging environment. We offer every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person’s abilities to help them find success in their career and beyond. We’re looking for passionate, innovative professionals who can join us in changing the way the world smiles.

Pay Range: $18.00 - $22.15

This is the perfect opportunity to grow with an expanding organization!

Smile Doctors is the largest ortho‑focused dental support organization (OSO) in the U.S. As the fastest‑growing network of leading orthodontists with more than 560 convenient locations in 36 states, Smile Doctors has a rich history of developing and growing affiliated practices by providing tools and technology that allow orthodontists to focus entirely on patient care.

Smile Doctors is the largest network of Diamond Plus Invisalign® providers and its affiliated orthodontists are proud members of the American Association of Orthodontists, American Dental Association, and host for the Lecture Center for Orthodontic Excellence. Smile Doctors' mission is to create confident smiles that inspire the best in patients, each other, and the communities they serve.