Front Desk Coordinator & Guest Experience Specialist

Drybar Shops; Sarasota (FL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Uncapped earnings potential

Commission on sales

Bonuses for milestones

Leadership growth track

Team culture and vibes

Dress code freedom

Product discounts and free blowouts

Job summary

Drybar Sarasota is seeking an accomplished Front Desk Coordinator & Guest Experience Specialist. You’ll manage appointments, greet guests, and drive membership sales while delivering a luxury, high-touch experience.

This role requires weekend availability, the ability to stand for long periods, and comfort with POS systems. Join a fast-paced, collaborative team focused on top-tier service and growth opportunities.

Qualifications

• 1–2+ years in front desk, hospitality, or retail sales.
• Strong communication and upbeat, guest-focused demeanor.
• Comfort with POS systems and basic tech workflows.
• Able to stand for long periods and work weekends.

Responsibilities

• Manage appointment schedules and maximize guest bookings.
• Greet clients warmly, set the tone, and ensure a high-touch experience.
• Educate guests on memberships and add-ons to drive revenue.
• Process check-in/check-out, POS transactions, and keep the front desk tidy.
• Support shop operations and maintain guest flow during busy periods.

Skills

Customer service

Sales

Scheduling

Hospitality

Communication

Job description

Overview

Front Desk Coordinator & Guest Experience Specialist (Drybar Sarasota)

Locations:

• Drybar Sarasota Midtown(1275 S Tamiami Trl, Sarasota, FL)

• Drybar Sarasota at UTC (5265 University Pkwy #105, University Park, FL)

• Job Type: Full-Time & Part-Time available (Saturday & Sunday availability required)

• Compensation: Competitive Hourly Base + Commission Structure that rewards top performers

We’re Hiring! Front Desk Sales & Guest Experience Specialist

Passionate about hospitality, sales, beauty, and running a seamless front desk? You’ll feel right at home here.

Drybar Sarasota is on the hunt for an experienced, outgoing, and customer-obsessed Front Desk Coordinator to join our team as a Bartender (our signature Drybar term for our front desk and sales team).

If you thrive in a fast-paced environment, have a knack for keeping schedules running perfectly, and love hitting sales goals, we want to hear from you.

This isn’t just a retail job—it’s an opportunity to manage the heartbeat of our shop, deliver a luxury customer experience, and grow your career with an energetic, supportive team.

Why You'll Love Working Here:

• Uncapped Earning Potential: Competitive hourly pay plus a commission structure that directly rewards top performers for membership & retail sales.

• Performance Incentives: Bonuses and prizes for hitting team and individual milestones.

• Growth Track: Clear paths to leadership roles as we expand our local team.

• Team Vibes Only: An upbeat, inclusive, and collaborative workplace culture.

• Fun Dress Code: Express your style within our chic palette (black, white, grey, yellow, or denim).

• Perks Galore: Deep discounts on our premium products and services (including FREE blowouts! t&c apply).

What You'll Be Doing:

• Master "the book": Efficiently manage appointment schedules, maximize stylist booking capacity, and handle walk‑ins or cancellations smoothly to maintain shop flow.

• Set the Tone: Act as the first and last impression—greeting every client with genuine warmth and high-touch hospitality.

• Drive Revenue: Educate clients on membership benefits, service add-ons, and styling products by matching them with each guest’s unique needs.

• Flawless Execution: Handle smooth check‑in/check‑out processes, accurately manage point‑of‑sale (POS) transactions, and maintain a pristine front desk area.

• Support the Shop: Help maintain overall shop cleanliness and organization, ensuring every client's visit is memorable and seamless.

You're a Perfect Fit If You:

• Have Experience: 1–2+ years of experience in a salon, spa, high‑end retail, or hospitality front desk environment (preferred but not required).

• Are a Scheduling Pro: You understand how to manage a busy appointment book and resolve timing conflicts on the fly.

• Are Tech‑Savvy: Confident using point‑of‑sale systems and salon management software (experience with platforms like Zenoti, Mindbody, Boulevard, or Millennium is a major plus!).

• Have a Sales Mindset: You are goal‑oriented and genuinely love sharing product knowledge and selling memberships.

• Multitask with Ease: You stay calm, cool, and professional under pressure in a bustling environment.

• Are Reliable & Available: Must be 18 or older, comfortable standing for 6–8 hour shifts, and available to work weekends.

Sound like your kind of gig?

Peace, Love & Blowouts

Legal Disclaimer

©2023 DB Franchise, LLC (“DBF”). Each Drybar® shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners’ shops are their employees, not those of DBF. Drybar® + design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license.