Receptionist / Customer Service Representative

Drybar Shops; Cary (NC); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Free monthly Drybar services

Retail discounts

Training & development

Team environment

Brand focus

Job summary

Drybar is seeking a friendly Front Desk Associate who will be the first contact for guests, warmly welcoming every client and helping create the Drybar experience customers love.

You’ll manage appointments, check-ins, handle transactions at the POS, assist with retail purchases, and collaborate with the salon team to keep the flow smooth and the vibe upbeat.

Qualifications

• 1+ year of experience in a fast-paced, customer-service-focused environment
• High school diploma or equivalent
• Experience with POS systems preferred
• Open availability required
• Excellent customer service and communication skills
• Ability to multitask in a busy environment

Responsibilities

• Create a warm, welcoming experience for every client from arrival
• Manage appointments, check-ins, check-outs, and transactions
• Operate the POS system accurately and efficiently
• Answer questions and assist clients with their needs
• Resolve issues using sound judgment and available resources
• Support retail sales and help clients discover products that complement their Drybar experience
• Multitask effectively while maintaining a high level of service

Skills

Customer service

POS system experience

Multitasking

Fast-paced environment

Education

High school diploma or equivalent

Tools

POS system

Job description

Overview

Front Desk Associate

Join the Drybar Team!

At Drybar, our philosophy is simple: focus on one thing and be the best at it. For us, that’s blowouts. As our tagline says: No cuts. No color. Just blowouts.

We’re looking for a friendly, energetic, and customer-focused Front Desk Associate to be the first point of contact for our guests and help create the exceptional Drybar experience our clients know and love.

If you thrive in a fast-paced environment, love connecting with people, and take pride in delivering outstanding service, we’d love to meet you!

What You’ll Get

• Competitive pay with an easily achievable bonus opportunity

• Free monthly Drybar services

• Discounts on all retail products

• Ongoing training and development

• An energetic, team-oriented environment

• The opportunity to be part of a fun and beauty-focused brand

What You’ll Do

As a Front Desk Associate, you’ll help keep the salon running smoothly while ensuring every guest feels welcomed and taken care of. You’ll:

• Create a warm, welcoming experience for every client from the moment they arrive

• Manage appointments, check-ins, check-outs, and transactions

• Operate the point-of-sale system accurately and efficiently

• Answer questions and help clients with their needs

• Resolve issues using sound judgment, available resources, and strong problem-solving skills

• Support retail sales and help clients discover products that complement their Drybar experience

• Multitask effectively while maintaining a high level of service

• Maintain a professional, positive demeanor—even during busy periods

• Work collaboratively with the salon team to deliver an exceptional guest experience

What We’re Looking For

You’re someone who is naturally friendly, organized, solutions-oriented, and passionate about customer service. You bring energy to the front desk and enjoy making people feel welcome.

Qualifications

• Open availability is required

• 1+ year of experience in a fast-paced, customer-service-focused environment, such as:

  • Sales Associate

  • Retail Sales Associate

  • Customer Service Representative

  • Store Associate

  • Salon Associate

  • Or a similar customer-facing role

• Previous point-of-sale (POS) system experience strongly preferred

• Previous salon or spa experience is a plus, but not required

• High school diploma or equivalent

• Ability to work comfortably and effectively at a sustained, fast pace

• Strong problem-solving and troubleshooting skills

• A proven track record of delivering exceptional customer service

• Ability to multitask with ease and stay organized in a busy environment

• Comfortable standing and/or walking for the duration of 6–8 hour shifts

• Technical ability and confidence using point-of-sale systems and other front desk technology

• Strong judgment and resourcefulness when resolving client or front desk issues

• Ability to remain professional, positive, and composed under pressure

Ready to Join Us?

If you’re passionate about people, love creating great experiences, and want to be part of a brand that’s all about making clients feel their best, we’d love to hear from you!

Drybar follows all applicable federal, state, and local laws regarding background checks.

Legal Disclaimer

©2023 DB Franchise, LLC (“DBF”). Each Drybar® shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners’ shops are their employees, not those of DBF. Drybar® + design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license.