Front Desk Coordinator Framingham Heart Study

Boston University; Framingham (MA); On-site; USD 25,000 - 30,000; Full time

Job summary

Boston University seeks a friendly front desk receptionist to cover the reception area, answer phones, and greet participants and visitors. The role includes assisting Research Center staff in the afternoons, screening calls, and notifying staff of visitor arrivals.

Responsibilities also include mail distribution, keeping the desk tidy, and facilitating participant activities and snacks when needed. Primary duties involve maintaining security at the desk, monitoring the logbook, and issuing

Qualifications

• Answer phones, greet participants and visitors; notify staff of visitor arrival.
• Maintain office security by following safety procedures and controlling access via the reception desk.
• Sort and distribute mail daily.
• Assist with participant activities and related tasks in the afternoon.

Responsibilities

• Provide reception coverage at the front desk.
• Answer, screen and forward incoming phone calls.
• Greet and welcome visitors and study participants; notify staff of visitor arrival.
• Maintain reception area tidy and presentable; monitor logbook and issue visitor badges.
• Assemble mailings or kits and assist Exam Center staff with participant activities.

Skills

Customer service

Phone etiquette

Visitor greeting

Job description

Provide reception coverage at the front desk; answer phones, greet participants and visitors. Assist the Research Center staff in the afternoons. Answer, screen and forward incoming phone calls. Greet and welcome visitors and study participants; notify staff of visitor arrival. Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges). Sort and distribute mail daily. Ensure reception area is tidy and presentable. Perform other duties such as assembling mailings or kits, as well as assisting the Exam Center staff with participant activities (mainly in the afternoon); providing snacks to participants, stocking inventory & laundry, and being available to direct participants to their next activity.

Required Skills

_We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor. _

Required Experience

Qualifications:
_We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor. _