Front Desk Coordinator, Day Shift, Outpatient Wellness Center

101 Shady Grove Medical Center; United States; On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Nonrotating shifts

Recognition program

Free parking

Medical/Dental/Vision insurance

Disability & Life Insurance

Paid Time Off

Retirement plan with match

Voluntary benefits

Tuition Reimbursement

EAP

Job summary

Adventist HealthCare Behavioral Health & Wellness Center is seeking an experienced Front Desk Coordinator to be the first point of contact and manage front desk operations with a focus on accurate EMR data, scheduling, and patient communication. This role emphasizes bilingual Spanish communication and supports insurance verification and routine patient intake workflows.

Responsibilities include coordinating appointments, checking in/out, and ensuring smooth administrative processes in a

Qualifications

• High school diploma or equivalent.
• 1–2 years of direct medical office administrative assistant/receptionist/coordinator experience required; 3–4 years preferred.
• Spanish language skills preferred.
• Familiarity with back office clinical support tasks such as vital signs, patient intake processes, and prescription workflows preferred.

Responsibilities

• Serve as the first point of contact by answering incoming calls, routing messages, and ensuring timely communication between patients and clinical staff.
• Schedule patient appointments and manage daily scheduling changes; perform check-in/check-out in EMR with accurate patient data.
• Assist with administrative duties including scanning, faxing, and maintaining documentation in EMR and external data sheets.
• Verify insurance eligibility and initiate or route authorization requests to support scheduling and continuity of patient care.
• Other duties as assigned.

Skills

Customer service

Medical office experience

Bilingual Spanish

Education

High school diploma or equivalent

Job description

Adventist HealthCare Behavioral Health & Wellness Center seeks to hire an experienced Front Desk Coordinator who will embrace our mission to extend God’s care through the ministry of physical, mental and spiritual healing.

Responsibilities

• Serve as the first point of contact by answering incoming calls, routing messages appropriately, and ensuring timely communication between patients and clinical staff.
• Schedule patient appointments and manage daily scheduling changes as needed. Perform patient check-in and check-out processes in the electronic medical record (EMR), ensuring accurate demographic, insurance, and visit information is verified and maintained.
• Assist with administrative duties including scanning, faxing, and maintaining accurate, organized documentation within the electronic medical record and external data spreadsheets.
• Perform insurance eligibility verification and assist with initiating or routing authorization requests as appropriate to support scheduling and continuity of patient care.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Minimum of 1-2 years of direct medical office administrative assistant/receptionist/coordinator experience is required; 3-4 years of above experience is preferred.
• Bilingual in Spanish preferred.
• Familiarity with back office clinical support tasks, such as obtaining vital signs, assisting with routine patient intake processes, and supporting prescription-related workflows (e.g., routing refill requests), is preferred.

Work Schedule

Employment Type: Full-time

Hours per Week: 40 hrs/week

Typical Daily Schedule: Monday-Thursday, 9:00am-6:00pm and Friday 9:00am-3:00pm.

Shift Type: Day Shift

Shift Differential Eligible: Yes

Pay Range: $19.22 - $25.27

If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Under the Fair Labor Standards Act (FLSA), this position is classified as: United States of America (Non-Exempt)

Benefits

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County. If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.

COVID-19 Vaccination

Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use. While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result. Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ('Nicotine products' include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).)

Equal Employment Opportunity

Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law. Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs. Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.

Mission

We extend God's care through the ministry of physical, mental and spiritual healing. Adventist HealthCare, based in Gaithersburg, MD., is a faith-based, not-for-profit organization of dedicated professionals who work together each day to improve the health and well‑being of people and communities through a ministry of physical, mental and spiritual healing. Our comprehensive approach to caring for our community includes three acute-care hospitals – Shady Grove Medical Center, White Oak Medical Center and Fort Washington Medical Center – as well as two Physical Rehabilitation hospitals, Outpatient centers, Imaging Centers, Urgent Cares, Home Care Services, Employer Health Programs and Physician Networks. We are nationally recognized and honored especially for our Cardiac, OB, Cancer, Stroke, Orthopedic, Rehabilitation and Mental Health services. Consider joining our team of over 6,000 employees and become part of one of the longest serving healthcare systems in the Washington, D.C., area that has a long-standing tradition as the largest provider of charity care and community benefit in Montgomery County.

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