Epic Training Coordinator, Day Shift, Epic Project

Adventist HealthCare; United States; On-site; USD 73,445,000 - 102,839,000; Full time

Benefits offered by this job

Free Employee parking

Medical, Prescription, Dental, and Vis

Employee retirement contribution and 3

Job summary

Adventist HealthCare is seeking an experienced Epic Training Coordinator to manage Epic training programs within the Epic Program Department. The role involves scheduling, LMS maintenance, materials preparation, and stakeholder communication to support through a rigorous assessment process.

The position requires an associate degree or higher in a related field and at least two years in training coordination or healthcare administration.

Qualifications

• Associate degree in education, healthcare, business administration, information technology, or a related field is preferred; equivalent relevant experience may be considered.
• Minimum of two (2) years of experience in training coordination, education administration, scheduling, healthcare operations, customer service, or related administrative support.

Responsibilities

• Coordinate Epic training schedules, class enrollment, learner assignments, roster updates, and calendar logistics in alignment with project timelines and operational needs.
• Communicate training requirements, schedules, preparation instructions, reminders, and updates to learners, managers, instructors, and other stakeholders; respond to routine questions and route issues for resolution.
• Maintains accurate learner records in the Learning Management System and related tracking tools, including registration, attendance, completion, cancellations, and make-up sessions; prepares routine status and completion reports.
• Prepares and maintains training materials, job aids, class rosters, sign-in records, and other documentation; coordinates distribution and version updates with the Training Manager and content owners.
• Coordinates training room, virtual session, equipment, access, and training environment logistics; tests setup before sessions and escalates technical or access issues to the appropriate team.
• Supports Super User Lead onboarding and engagement activities by coordinating communications, meeting logistics, schedules, training participation, and day-in-the-life activities.
• Collects learner feedback and training readiness information, identifies scheduling or participation barriers, and shares trends and concerns with the Training Manager.
• Provides day-of-session administrative support to instructors and learners, including check-in, attendance follow-up, and coordination of needed materials or support.

Job description

Adventist HealthCare seeks to hire an experienced Epic Training Coordinator for our Epic Program Department who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.

Responsibilities

• Coordinate Epic training schedules, class enrollment, learner assignments, roster updates, and calendar logistics in alignment with project timelines and operational needs.
• Communicate training requirements, schedules, preparation instructions, reminders, and updates to learners, managers, instructors, and other stakeholders; respond to routine questions and route issues for resolution.
• Maintains accurate learner records in the Learning Management System and related tracking tools, including registration, attendance, completion, cancellations, and make-up sessions; prepares routine status and completion reports.
• Prepares and maintains training materials, job aids, class rosters, sign-in records, and other documentation; coordinates distribution and version updates with the Training Manager and content owners.
• Coordinates training room, virtual session, equipment, access, and training environment logistics; tests setup before sessions and escalates technical or access issues to the appropriate team.
• Supports Super User Lead onboarding and engagement activities by coordinating communications, meeting logistics, schedules, training participation, and day-in-the-life activities.
• Collects learner feedback and training readiness information, identifies scheduling or participation barriers, and shares trends and concerns with the Training Manager.
• Provides day-of-session administrative support to instructors and learners, including check-in, attendance follow-up, and coordination of needed materials or support.

Qualifications

• Associate degree in education, healthcare, business administration, information technology, or a related field is preferred; equivalent relevant experience may be considered.
• Minimum of two (2) years of experience in training coordination, education administration, scheduling, healthcare operations, customer service, or related administrative support.

Epic Assessment Requirement As part of the interview process, candidates advancing to the final stages of consideration will be required to complete a two-part online assessment through Honorlock, Epic’s testing partner. The assessment provides additional insight into competencies important for success in the roles. Honorlock utilizes AI-assisted proctoring technology to help maintain the integrity of the assessment process. Additional details will be provided to candidates selected to move forward in the hiring process.

Work Schedule

• Employment Type: Full-time
• Hours per Week: 40 hours/week
• Typical Daily Schedule: 8 am-5 pm Monday through Friday
• Shift Type: Day Shift
• Holiday Requirements: Follow the company holiday calendar

Pay Range

Pay Range: $25.63 - $35.89

Compensation and Classification

Under the Fair Labor Standards Act (FLSA), this position is classified as: United States of America (Non-Exempt)

Benefits

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support

Equal Employment Opportunity

Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law. Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs. Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.

The Mission

We extend God's care through the ministry of physical, mental and spiritual healing. Adventist HealthCare, based in Gaithersburg, MD., is a faith-based, not-for-profit organization of dedicated professionals who work together each day to improve the health and well-being of people and communities through a ministry of physical, mental and spiritual healing. Our comprehensive approach to caring for our community includes three acute-care hospitals – Shady Grove Medical Center, White Oak Medical Center and Fort Washington Medical Center – as well as two Physical Rehabilitation hospitals, Outpatient centers, Imaging Centers, Urgent Cares, Home Care Services, Employer Health Programs and Physician Networks. We are nationally recognized and honored especially for our Cardiac, OB, Cancer, Stroke, Orthopedic, Rehabilitation and Mental Health services. Consider joining our team of over 6,000 employees and become part of one of the longest serving healthcare systems in the Washington, D.C., area that has a long-standing tradition as the largest provider of charity care and community benefit in Montgomery County.

COVID-19 Vaccination

Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use. While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result. Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).