Front Desk Coordinator | Customer-Focused Administrative Support

Reliance, Inc.; Fife (WA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan with company match

Life and AD&D insurance

EAP and counseling services

PTO and holidays

Job summary

Service Steel Aerospace is seeking a Receptionist to be the first point of contact for visitors, customers, and calls. You will operate the main office telephone system, greet visitors, direct inquiries, and provide essential clerical support to ensure smooth operations.

The role includes handling messages, mail, data entry, and coordination with departments while maintaining confidentiality and professional customer service standards. This is a full-time on-site position at SSA facilities.

Qualifications

• High school diploma or equivalent required.
• Prior receptionist, customer service, or administrative experience preferred.
• Strong verbal and written communication skills.
• Professional telephone and customer service etiquette.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy.
• Ability to maintain confidentiality.
• Basic computer and data entry skills.
• Ability to work effectively in a fast-paced office environment.

Responsibilities

• Answer and direct incoming telephone calls using the company telephone system.
• Greet visitors and notify the appropriate staff member of their arrival.
• Take accurate messages and ensure timely communication to the appropriate personnel.
• Monitor and follow up with sales personnel regarding phone status as needed.
• Sort incoming mail and distribute correspondence to appropriate departments and staff.
• Receive deliveries and correspondence from mail carriers and delivery services.
• Perform general clerical duties including filing, scanning, indexing, copying, and data entry.
• Print and organize invoices, manifests, packing lists, and related documentation.
• Assist with entering information into company systems related to Accounts Payable processing.
• Separate and distribute purchase orders and related documents to branch locations as needed.
• Maintain organized office filing systems and records.
• Support workflow coordination between departments through effective communication and administrative support.
• Maintain confidentiality of sensitive company and customer information.
• Provide professional customer service to internal and external contacts.

Skills

Verbal and written communication

Organizational and multitasking

Confidentiality awareness

Professional telephone etiquette

Attention to detail

Fast-paced office experience

Education

High school diploma or equivalent

Tools

Basic computer skills

Data entry

Job description

Service Steel Aerospace is seeking a Receptionist to be the first point of contact for visitors, customers, and calls. You will operate the main office telephone system, greet visitors, direct inquiries, and provide essential clerical support to ensure smooth operations.

The role includes handling messages, mail, data entry, and coordination with departments while maintaining confidentiality and professional customer service standards. This is a full-time on-site position at SSA facilities.