Receptionist

Reliance, Inc.; Fife (WA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan with company match

Life and AD&D insurance

EAP and counseling services

PTO and holidays

Job summary

Service Steel Aerospace is seeking a Receptionist to be the first point of contact for visitors, customers, and calls. You will operate the main office telephone system, greet visitors, direct inquiries, and provide essential clerical support to ensure smooth operations.

The role includes handling messages, mail, data entry, and coordination with departments while maintaining confidentiality and professional customer service standards. This is a full-time on-site position at SSA facilities.

Qualifications

• High school diploma or equivalent required.
• Prior receptionist, customer service, or administrative experience preferred.
• Strong verbal and written communication skills.
• Professional telephone and customer service etiquette.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy.
• Ability to maintain confidentiality.
• Basic computer and data entry skills.
• Ability to work effectively in a fast-paced office environment.

Responsibilities

• Answer and direct incoming telephone calls using the company telephone system.
• Greet visitors and notify the appropriate staff member of their arrival.
• Take accurate messages and ensure timely communication to the appropriate personnel.
• Monitor and follow up with sales personnel regarding phone status as needed.
• Sort incoming mail and distribute correspondence to appropriate departments and staff.
• Receive deliveries and correspondence from mail carriers and delivery services.
• Perform general clerical duties including filing, scanning, indexing, copying, and data entry.
• Print and organize invoices, manifests, packing lists, and related documentation.
• Assist with entering information into company systems related to Accounts Payable processing.
• Separate and distribute purchase orders and related documents to branch locations as needed.
• Maintain organized office filing systems and records.
• Support workflow coordination between departments through effective communication and administrative support.
• Maintain confidentiality of sensitive company and customer information.
• Provide professional customer service to internal and external contacts.

Skills

Verbal and written communication

Organizational and multitasking

Confidentiality awareness

Professional telephone etiquette

Attention to detail

Fast-paced office experience

Education

High school diploma or equivalent

Tools

Basic computer skills

Data entry

Job description

Job Summary

Service Steel Aerospace (SSA) is a leading global distributor of high-performance aerospace metals, including stainless steel, titanium, and specialty alloys. With 50 years of experience, SSA supports the aerospace, defense, and advanced manufacturing industries with quality materials and reliable service.

We are committed to delivering excellence through strong customer partnerships, technical expertise, and a focus on safety and continuous improvement. Join a stable, growing company where your work directly supports critical industries worldwide.

The Receptionist serves as the first point of contact for visitors, customers, and incoming communications. This role is responsible for operating the main office telephone system, greeting visitors, directing calls and inquiries, and providing administrative and clerical support to ensure efficient office operations.

Physical Requirements

Stand or Sit(Stationary position), Walk(Move, Traverse), Use hand/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position), Talk/hear(Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information), See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess), Reaching, Repetitive Motion

Function in the Job

Sedentary Work- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Job Function

Essential Job Duties

• Answer and direct incoming telephone calls using the company telephone system.

• Greet visitors and notify the appropriate staff member of their arrival.

• Take accurate messages and ensure timely communication to the appropriate personnel.

• Monitor and follow up with sales personnel regarding phone status as needed.

• Sort incoming mail and distribute correspondence to appropriate departments and staff.

• Receive deliveries and correspondence from mail carriers and delivery services.

• Perform general clerical duties including filing, scanning, indexing, copying, and data entry.

• Print and organize invoices, manifests, packing lists, and related documentation.

• Assist with entering information into company systems related to Accounts Payable processing.

• Separate and distribute purchase orders and related documents to branch locations as needed.

• Maintain organized office filing systems and records.

• Support workflow coordination between departments through effective communication and administrative support.

• Maintain confidentiality of sensitive company and customer information.

• Provide professional customer service to internal and external contacts.

Non-Essential Job Duties

• Assist with ordering office supplies as needed.

• Support special administrative projects and assignments.

• Provide backup support to office personnel when necessary.

• Assist with general office organization and administrative tasks.

• Perform additional duties as assigned to support business operations.

Required Skills

Qualifications

• High school diploma or equivalent required.

• Prior receptionist, customer service, or administrative experience preferred.

• Strong verbal and written communication skills.

• Professional telephone and customer service etiquette.

• Strong organizational and multitasking abilities.

• Attention to detail and accuracy.

• Ability to maintain confidentiality.

• Basic computer and data entry skills.

• Ability to work effectively in a fast-paced office environment.

What We Offer

• Medical, dental, and vision coverage with affordable employee contribution rates.

• 401(k) plan with company match up to 4%.

• Life and AD&D insurance, short- and long-term disability coverage.

• Employee Assistance Program (EAP), including counseling, legal, and financial support.

• Paid Time Off (PTO) and 8 paid holidays.

• Flexible Spending Accounts for healthcare and dependent care.

• Wellness incentives and access to LiveHealth Online.

• Employee discount program with over 30,000 deals.

• Community engagement and volunteer opportunities.

EEO/Disabled/Veterans

Service Steel Aerospace provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Compensation Range

The anticipated compensation for this position is USD $22.00/Hr. - USD $24.00/Hr. depending on experience, qualifications, and location.