Front Desk Coordinator - Azura Outpatient Surgery

Fresenius Medical Care North America; Florissant (MO); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Services Coordinator to manage patient scheduling, communication, and medical records. The role requires strong organizational skills and experience in a medical environment. Ideal candidates will have excellent communication skills and proficiency in Microsoft Office. This position offers a dynamic work environment within a healthcare facility.

Qualifications

• 1-2 years’ related experience, preferably in a medical setting with insurance billing.
• Proficient in computer use and software.

Responsibilities

• Coordinate scheduling and pre-procedure communication.
• Perform insurance verification and complete prior authorizations.
• Assemble and maintain patient medical and financial records.

Skills

Communication

Adaptability

Education

High School Diploma

Associate Degree

Tools

Microsoft Office

Job description

PURPOSE AND SCOPE:

As the Patient Services Coordinator, this position coordinates scheduling, pre-procedure communication, medical record documents, EMR demographic data entry, and requirements for payers and Revenue Cycle. Greets patients and answers multi-line telephone and fax.

PRINCIPAL DUTIES AND RESPONSIBILITIES

1. Schedule and input all appointments into the scheduling module in a timely and efficient manner. Ensure all pre-procedure/preoperative activities are scheduled or completed. Manage patient cancellations, center cancellations (e.g., equipment issues), and schedule additions according to center parameters. Print daily patient schedule and pull patient charts.
2. Facilitate the admission process by professionally greeting all patients and visitors, obtaining patient identification and insurance information to initiate admissions.
3. Assemble, file, and maintain patient medical and financial records confidentially and securely.
4. Complete front-end billing procedures, ensuring all information is entered into the registration module.
5. Perform insurance verification and complete all required processes for prior authorizations or other payor actions.
6. Assist with patient transportation if qualified per Company Transportation Policy.
7. Ensure appropriate signatures are on all necessary charts and admission data according to FMCNA policies and procedures.
8. Ensure accuracy when scanning and filing documents, completing these within 24 hours of the visit, including physician reports to referral sources.
9. Communicate any changes regarding procedures and insurance identified during patient visits to internal parties and update the patient record immediately.
10. Perform daily encounter checks to ensure reporting accuracy.
11. Coordinate collection, processing, maintenance, storage, retrieval, documentation, and distribution of medical records per policy and procedure.
12. Document logs of medical record releases.
13. Provide information to research or study projects involving patient care and service utilization, in accordance with policy.
14. Oversee materials going in and out of the office, including inventory shipments and deliveries.
15. Perform other duties as assigned.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• The physical demands and work environment are representative of those encountered while performing essential job functions. Reasonable accommodations may be provided for individuals with disabilities.
• The environment is characteristic of a healthcare facility with air temperature control and moderate noise levels. May involve exposure to infectious and contagious diseases/materials.
• Daily work includes desk and computer tasks, and interaction with patients, staff, and physicians.

SUPERVISION:

• None

EDUCATION:

• High School Diploma or equivalent; Associate Degree or higher preferred.

EXPERIENCE AND REQUIRED SKILLS:

• 1-2 years’ related experience, preferably in a medical setting with insurance billing.
• Proficient in computer use and software such as Microsoft Office.
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks simultaneously.
• Adaptability to supporting software applications.

EOE, disability/veterans