Front Desk Receptionist (Bilingual Spanish)

Newyorkpsychotherapyandcounselingcenter; New York (NY); On-site; USD 26,000 - 28,000; Full time

Job summary

New York Psychotherapy and Counseling Center is seeking a Front Desk Receptionist to handle routine clerical and administrative tasks in a clinical setting. You will greet clients, manage check-ins, answer calls, schedule appointments, and support prescribers and staff to ensure smooth operations.

Responsibilities include EMR data entry, coordinating referrals and intake scheduling, processing authorizations, maintaining HIPAA-compliant PHI handling, and providing daily reporting.

Qualifications

• Bilingual English and Spanish required.
• High School Diploma or equivalent.
• 1–2 years of Reception experience in a fast paced medical or mental health office.
• Proficient in MS Office; ability to learn new software.
• Must be a team player and thrive under pressure in an outpatient environment.

Responsibilities

• Greet and welcome clients and visitors and direct them appropriately.
• Check clients in and out on electronic health record (EMR) system.
• Answer phones, take messages, and transfer calls as needed.
• Perform general office duties (scanning, faxing, copying).
• Schedule appointments and conduct outreach as determined by management.
• Assist with referrals and intake scheduling for clients.
• Provide prescribers with in-person and virtual support.
• Support prescribers and staff to ensure efficient scheduling.
• Provide daily scheduling outreach and submit summary reporting data.
• Process prior authorizations and obtain required medication approvals.
• Facilitate Medical Records requests in compliance with HIPAA.

Skills

Bilingual English/Spanish

MS Office proficiency

Team player

Learn new software

Customer service

Education

High School Diploma

Tools

MS Office (Outlook/Word/Excel)

Job description

The Front Desk Receptionist performs routine clerical and administrative work in answering telephones, assisting clients and visitors, providing assistance, crucial support to prescribers, clinical reporting and scheduling.

Job Responsibilities

• Greet and welcome clients and visitors directing them appropriately upon arrival
• Check clients in and out on electronic health record system
• Answer phones, take messages, and transfer calls as needed
• Perform general office duties inclusive but not limited to scanning, faxing, and making copies
• Schedule appointments for clients and conduct outreach as determined by management
• Assist with processing referrals and intake related scheduling appointments for clients
• Provide prescribers with both in-person and virtual support.
• Assist prescribers and other staff to ensure efficient scheduling
• Provide daily scheduling outreach and regularly submit summary reporting data
• Processing of prior authorizations and obtain the required approval for medications
• Facilitate Medical Records requests in compliance with state regulatory guidelines
• Electronically store, accurately record patient information into EMR system
• Provide support to all interdisciplinary teams, including clinical and medical staff
• Maintain confidentiality, ensuring to safeguard PHI as well as related documents in compliance with HIPAA regulations
• Assist with opening and securely closing the clinic when required
• Perform other duties as assigned by Senior Clerical Staff, Management, Program Administration and Leadership
• Perform other duties based on operational needs to provide a positive client experience

Requirements

• Must be Bilingual in English and Spanish
• High School Diploma or equivalent is required
• 1 to 2 years of Reception experience in a fast paced office, preferably in medical or community mental health office, is required
• Must be proficient in MS Office (Outlook, Word, and Excel)
• Must have the ability to learn new software
• Possesses the personality and demeanor to work with difficult clients
• Must be a team player
• Thrives under pressure in an outpatient client environment
• 1 form of picture ID (non-expired)
• Unexpired passport: OR
• Driver's License AND Social Security Card; OR
• State ID Card AND Social Security Card

Salary: $19.00- $20.00 per hour

Compensation commensurate with experience and qualifications.