Front Desk Coordinator

Legacy Behavioral Health Center, Inc.; Vero Beach (FL); On-site; USD 1,929,000 - 2,480,000; Full time

Benefits offered by this job

Competitive hourly rate

Job summary

Legacy Behavioral Health Center, Inc. seeks a Bilingual Front Desk Coordinator for its Vero Beach office to manage front-desk operations in person.

You will schedule outpatient and psychiatric appointments, assist with authorizations, collect co-pays, and maintain patient records with strict confidentiality. The role requires bilingual English/Spanish communication, a high school diploma, CPR certification, and strong data-entry and customer-service skills.

Qualifications

• High school diploma or equivalent required.
• Current CPR certification.
• Bilingual English/Spanish essential.
• Excellent communication and data-entry skills.
• Ability to handle confidential information.

Responsibilities

• Schedule and process outpatient, psychiatric, and psychological appointments.
• Assist with Prior Authorizations when needed.
• Assist clients with filling out client information forms when needed.
• Collect co-payments for clients and submit cash and checks to Finance Assistants daily.
• Effectively communicating with clients, doctors, clinical staff, referral sources, and providers.
• Redirect questions and concerns to the appropriate departments.
• Direct incoming calls to the appropriate departments.
• Ensure clients’ confidentiality at all times.
• Maintain a welcoming and professional demeanor.
• Follow medical guidelines when taking vitals signs.
• Enter data as required in the database system.
• Generate correspondence and/or invoices as required.

Skills

Bilingual English/Spanish

Scheduling

Data entry

Customer service

Communication skills

Office clerical

Education

High School Diploma or Equivalent

CPR Certification

Tools

Database system

Job description

Legacy Behavioral Health Center, Inc. is a community mental health center that has been serving residents of Martin, Okeechobee, St. Lucie, Indian River and Brevard Counties since 2005. We are committed to improving the quality of life and level of performance of emotionally and behaviorally challenged children, adolescents, families and adults through an array of diverse services.

Bilingual (Spanish/English) Front Desk Coordinator for our office in Vero Beach

In Person

Location: 726 20th St., Vero Beach, FL 32960, United States

Duties Include But Not Limited To

• Scheduling and processing appointments for outpatient, psychiatric, and psychological departments;
• Assisting with Prior Authorizations when needed;
• Assisting clients with filling out client information forms when needed;
• Collecting co-payments for clients and submitting cash and checks to Finance Assistants on a daily basis;
• Effectively communicating with clients, doctors, clinical staff, referral sources, and providers;
• Re-directing questions and concerns to the appropriate departments;
• Directing incoming calls to the appropriate departments;
• Ensuring clients’ confidentiality at all times;
• Maintaining a welcoming and professional demeanor;
• Following medical guidelines when taking vitals signs;
• Entering data as required in the database system;
• Generating correspondence and/or invoices as required.

Bilingual (English/Spanish) is a must.

Education Requirements

• Minimum of High School or Equivalent;
• Current CPR Certification;
• Bilingual (English/Spanish)

Important Notes

• Competitive Hourly Rate.
• Full-time (40 hrs.) position available