Front Desk Dog Daycare

Dogtopia of Tanque Verde; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible schedule

Dental insurance

Vision insurance

Referral program

Employee discount

Paid time off

Health insurance

Disability insurance

Pet rider program

Job summary

Dogtopia seeks an energetic Pet Parent Coordinator to be the first contact for Pet Parents and their pups. You will greet visitors, answer questions in person and over the phone, check dogs in and out of daycare, and share information about daycare packages and memberships.

We provide industry-leading training, a friendly team, and rewards for excellence. Bring your love of dogs and a proactive mindset to a fast-paced, customer-focused role.

Qualifications

• Excellent organizational and detail-oriented skills.
• Strong sales and customer service background.
• Excellent verbal and written communication.
• Ability to multi-task in a fast-paced environment.
• Friendly and professional phone and email etiquette.
• Energetic, proactive, and problem-solving mindset.
• 1–2 years in a sales or customer service role.
• Proficient with MS Office and basic computer tools.

Responsibilities

• Greet clients and manage check-in/out of dogs.
• Answer questions over the phone and in person.
• Explain daycare packages and memberships.
• Coordinate daily operations with the team.
• Support the General Manager in driving sales and customer satisfaction.

Skills

Organizational skills

Customer service

Sales experience

Communication skills

Multi-tasking

Phone & email etiquette

Education

High school diploma

Tools

MS Office

Excel

Internet

Job description

Bring your dog to work? That’s right! Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual that will be the first point of contact as a Pet Parent Coordinator. This person should love dogs- and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!About the Pet Parent Coordinator Role:The focus of this job is making connections with Pet Parents and their pups.Greet everyone who walks in or out of Dogtopia.Answer Pet Parent questions over the phone and in person.Check pups in and out of daycare.Share information about our daycare packages and memberships with Pet Parents.About US:We love and care for our Pet Parents’ pups like they are our own.We provide you with the industry's best training in dog behavior and care.A big part of our success: we hire great people, who love dogs, and we treat them exceptionally well and reward them for their excellence.It’s always bring your dog to work day!About YOU:You love dogs.You are 18+You’re fast-paced, with a strong sense of urgency.You thrive when you have multiple challenges on your plate.You like meeting and interacting with new people.You like to work with others and build a teamwork consensus.You’re lively, enthusiastic, and a very strong communicator.Supplemental payTipsOtherAdditional benefitsFlexible scheduleDental insuranceVision insuranceReferral programEmployee discountPet rider programOtherPaid time offHealth insuranceDisability insuranceRequired Skills/Abilities:Excellent organizational skills and attention to detail.This person is a self-starter, flexible, has a high level of integrity and is action and goal-oriented in a fast-paced, team-oriented, collaborative environment.Must be energetic, proactive, and a creative problem solver.Excellent sales and customer service skills.Strong verbal and written communication skillsAbility to multi-task in a high-paced environment and at times stressful environment.Must have a friendly and professional phone and email etiquette.Jack of all trades, roll up your sleeves type of person. This role is integral in growing the business alongside the General Manager.Not afraid to jump in whenever and wherever is needed. Committed to the success of the team and not just the individual role.Education and Experience:1-2 years in a sales or customer service-related roleExcellent customer service skillsPrevious sales experience (preference for prior work in a sales quota structure)Functional computer skills required – MS Office basic programs (word, excel), Internet, Basic computer program software use.High school diploma required.Physical Requirements:Prolonged periods of sitting at a desk and working on a computer.Must be able to lift 50 pounds at times.Must be able to check dogs in and out and manage leashed dogs during the check in process.Other Requirements:Must love dogs.