Front Desk Coordinator

North American Dental Group (NADG); Pittsburgh (Allegheny County); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Paid Time Off

401(k)

Employee Assistance Program

Job summary

North American Dental Group (NADG) is seeking a Front Desk Coordinator in Pittsburgh to provide best-in-class patient care. The role involves scheduling, insurance verification, and various clerical tasks across two offices, ensuring efficient operations.

The ideal candidate has a High School Diploma and 1–5 years of relevant experience. This position offers health, dental, and vision insurance, as well as a 401(k) and paid time off.

Qualifications

• 1–5 years of customer service, insurance, or dental experience preferred.
• Ability to learn new software programs as needed.

Responsibilities

• Perform insurance verification and prepare end-of-day reports.
• Answer phone calls and greet visitors/patients.
• Track appointments due to no-shows and cancellations.

Skills

Customer service skills

Insurance verification

Dental software knowledge

Microsoft Office proficiency

Education

High School Diploma or equivalent

Associate's degree (preferred)

Job description

Front Desk Coordinator

"Open Up" to A Whole New Dental Experience. Imagine working in a place which delivers best-in-class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group which provides the necessary support to fulfill our purpose of ensuring excellent patient care.

Overview

The position includes scheduling, insurance verification, and clerical tasks. Time will be split between the South Hills office, 3 days a week, and the McMurray office, 1 day a week, with added coverage as needed.

Schedule

Monday to Thursday, 7:30 am – 3:30 pm.

Responsibilities

• Dependable and skilled in quality control when handling financial information, performing insurance verification, and preparing end-of-day reports.
• Perform clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying.
• Answer phone calls, provide information to callers, greet visitors/patients, and schedule, verify, and confirm patient appointments.
• Explain procedures and/or services to patients using dental knowledge.
• Present financial policies and arrangements, collect co-payments, and verify insurance coverage.
• Track appointments due to no-shows, cancellations, and late arrivals.

Qualifications

• High School Diploma or equivalent (Associate's degree preferred).
• 1–5 years of customer service, insurance, or dental experience preferred.
• Knowledge of dental software, Microsoft Office programs, and ability to learn new programs as needed.

Benefits

• Health, Dental and Vision Insurance (Full-time employees).
• Healthcare Spending Account.
• Paid Time Off.
• 401(k).
• Voluntary Life & Disability Insurance.
• Employee Assistance Program.
• Referral Program.
• Employee Discount Program.

Equal Opportunity Employer: We are an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.