Front Desk Coordinator

North American Dental Group (NADG); Niles (OH); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid time off

401k

Career growth opportunities

Continuing education

Job summary

North American Dental Group is seeking a Front Desk Coordinator to join our team. This role focuses on welcoming patients, verifying insurance, scheduling, and handling financial transactions with accuracy. You will contribute to a smooth daily workflow and a positive patient experience.

Join us in delivering best-in-class care and a patient-first approach in a collaborative dental environment with growth opportunities.

Qualifications

• Situational awareness in a dental front desk setting.
• Ability to verify and explain insurance coverage.
• Knowledge of financial policies and patient co-pays.

Responsibilities

• Greet visitors and answer phones; schedule and confirm appointments.
• Explain procedures to patients using dental knowledge.
• Process payments and verify insurance at check-in/out.
• Track and manage no-shows and cancellations.

Skills

Customer service

Insurance verification

Phone etiquette

Scheduling

Patient greeting

Financial handling

Education

High School Diploma or equivalent

Associate's degree preferred

Tools

Dental software

Microsoft Office

Job description

Front Desk Coordinator

"Open Up" to A Whole New Dental Experience

Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care.

Wondering how this shapes your job experience? We use our individuality and dental expertise to practice group dentistry and ensure that every patient leaves our office feeling satisfied. Do you have the drive and passion to help others improve their oral health in the way that we do? Come join our team- help us pioneer a new culture of dentistry.

Smiling from Open to Close

Monday through Thursday 8am-5pm

Full or Part Time

Skills Required to Make a Great "Impression" on Our Team

• Must be dependable and skilled in quality control when handling financial information, performing insurance verification, and preparing end of the day reports, always keeping our patients worry-free
• Performs clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying. Answer phone calls and provide information to callers; greet visitors/patients; schedules, verifies, and confirms patient appointments.
• Explains procedures and/or services to patients using dental knowledge.
• Presents financial policies and arrangements to patients collect co-payments and verify insurance coverage as appropriate.
• Tracks appointments due to no-shows, cancellations, and late arrivals

Qualifications

• High School Diploma or equivalent (Associate's degree preferred)
• 1-5 years of customer service and insurance
• Dental experience is required
• Knowledge of dental software, Microsoft Office programs, as well as ability to learn new programs as needed

"Brace Yourself... It only Gets Better"

• Competitive paid time off for full-time and part-time team members which increases as you grow in your career with us
• Comprehensive benefits package, including 401k
• Constant opportunities for career growth and continuing education
• An exciting atmosphere that allows for freedom and individuality - enabling our team to always strive to do the best for our patients

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.

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