Front Desk Coordinator

Peachy; New York (NY); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Competitive Compensation

Complimentary treatment

PTO

Employee discount

Job summary

Peachy is seeking a Front Desk Coordinator (Studio Experience Specialist) to enhance client experiences in New York, NY. This full-time position supports clients with personalized recommendations, ensuring a seamless check-in and check-out process.

The ideal candidate will thrive in a fast-paced environment, demonstrate effective communication, and possess client-facing experience. Benefits include competitive pay, quarterly wrinkle treatment, and an employee discount.

Qualifications

• Minimum of 18 years old.
• Eligible to work in the United States without sponsorship.
• Flexible to work in multiple studio locations.

Responsibilities

• Greet clients and ensure a seamless check-in and check-out process.
• Build strong client relationships and recommend products.
• Execute sales strategies to achieve individual goals.
• Collaborate with team members to deliver best-in-class service.

Skills

Client-facing experience

Communication skills

Collaboration

Tech Savvy

Situational Adaptability

Job description

Peachy's mission is to clear care barriers and make wrinkle treatment more accessible than it's ever been through Preventative Botox, Prescription Retinoids, and Daily Use Sunscreen. Our approach? Transparent pricing, unmatched quality of care, and solutions backed by science. Plain and simple.

Job Title: Front Desk Coordinator (Studio Experience Specialist) - Full-Time

Location: Peachy NoHo: 40 Bleecker St Retail B, New York, NY 10012

Schedule: Must be able to work a 40-hour work week from Wednesday through Saturday. Some holiday availability required.

The Front Desk Coordinator role at Peachy, known internally as a Studio Experience Specialist, works closely with our Studio Manager and Clinical Providers to ensure a positive and educational experience for every client, every time. This role is a client journey expert, passionate about wrinkle prevention and knowledgeable about Peachy products and services, driving sales through personalized recommendations and exceptional client care. Learn more about this role below and apply today!

What You’ll Do:

• Greet clients and ensure a seamless check-in and check-out process
• Build strong client relationships by understanding individual needs, recommending products and services, and identifying opportunities to enhance the client experience through thoughtful upselling.
• Execute sales strategies and initiatives to achieve individual and team performance goals while delivering an exceptional client experience.
• Collaborate with team members and support Clinical Providers to deliver a best-in-class studio experience for our clients
• Provide consistent, high-quality service and hospitality to clients, answer questions about Peachy treatment options and promote Peachy after-care products
• Communicate with remote Customer Service team to maintain client schedule, including new client and rescheduled client appointments
• Demonstrate Peachy company Core Values and foster an inclusive culture with both team members and clients
• Complete studio opening and closing tasks
• Maintain studio appearance, replenishing products, maintaining stock room, cleaning common areas
• Adhere to infection control standards including, but not limited to hand hygiene, use of PPE, and equipment disinfection/sterilization. Strong commitment to HIPAA privacy practices

Who You Are:

• Communicates Effectively - Delivers messages in a clear and concise manner; Attentively listens to others; Effective in a variety of settings: one-on-one, small and large groups, and among diverse position levels.
• Collaborates - Works cooperatively with others across the organization to achieve shared objectives; Partners with others to get work done.
• Tech Savvy - Readily learns and adopts new technologies.
• Situational Adaptability - Seamlessly adapts in a fast paced, quickly changing environment effectively utilizing available resources; Picks up on situational cues and adjusts in the moment; Understands that different situations may call for different approaches depending on the circumstances.
• Embodies our Core Values of Providing the Positive, Continually Raising the Bar, Earning & Keeping Trust, Being Client Obsessed, and Reveling in the Constraints.

What You Have:

• Client facing experience in a customer service, hospitality, high-end retail or wellness services role.
• Flexible to work in multiple studio locations within a reasonable distance to your home studio
• Must be able to work a 40-hour work week from Wednesday through Saturday. Some holiday availability required.
• Weekday shifts from 8:30 AM - 7 PM. Weekend shifts from 8:30 AM - 5 PM.
• Minimum of 18 years old and eligible to work in the United States without sponsorship

Physical Requirements:

• Frequently required to kneel, bend, sit and stand for long periods of time
• Ability to lift/transport items weighing up to 30 lbs
• Operate standard office equipment and technology
• Competitive Compensation
• Complimentary quarterly wrinkle treatment + retinoid
• PTO
• Employee discount for Peachy services and products

The target base pay for the Studio Experience Specialist role in New York, NY is $19.00/hour USD. This rate may be modified in the future.

This position requires additional responsibilities not listed here and may change throughout employment.

Peachy is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, national origin, disability, genetic information, age, or military or veteran status in accordance with federal law. In addition, the Company complies with applicable state and local laws governing non discrimination in employment in every jurisdiction in which it maintains facilities. The Company also provides reasonable accommodation to qualified individuals with disabilities, pregnant individuals, and individuals with sincerely held religious beliefs, in accordance with applicable laws.

Pursuance to the Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

As set forth in Peachy's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.