Front Desk Coordinator

FLORIDA DEPARTMENT INSTITUTE P; Largo (FL); On-site; USD 24,000 - 38,000; Full time

Job summary

Florida Department Institute P is seeking a medical receptionist to serve as the face of the office, handling appointments, greeting patients, answering phones, and performing clerical tasks. The role requires attention to confidentiality and efficient front-desk operations.

Responsibilities include directing calls, relaying messages, managing the appointment diary, and providing courteous information to prospects and patients, while maintaining organization and security in a busy clinical

Qualifications

• Strong verbal and written communication abilities.
• Ability to assist callers and patients with courtesy and professionalism.
• Proficiency with computers and common software applications.
• Familiarity with office procedures and front desk operations.

Responsibilities

• Answer phones and direct calls to appropriate staff.
• Greet patients and visitors; schedule appointments.
• Take and relay messages; provide information to callers.
• Maintain appointment diary manually or electronically.
• Handle confidential information with discretion.

Skills

Communication skills

Customer service

Computer literacy

Administrative procedures

Education

High School Diploma

Job description

A medical receptionist serves as the face of the office. He or she is responsible for handling administrative and clerical duties, such as answering the phone, greeting patients, scheduling appointments, and more. The front office must run like a well‑oiled machine, and the following essential duties are required.

Main Job Tasks, Duties, and Responsibilities

• Perform all duties in a way that complies with state, local, and federal laws and regulations, in particular those that relate to patient confidentiality
• Answer telephone, screen and direct calls
• Take and relay messages
• Provide information to callers
• Direct persons to correct destination
• Deal with queries from the public and customers
• Ensure knowledge of staff movements in and out of the organization
• Monitor visitor access and maintain security awareness
• Provide general administrative and clerical support
• Prepare correspondence and documents
• Maintain appointment diary either manually or electronically
• Respond to inquiries from prospects and existing patients, as well as visitors and callers, in a prompt, courteous, and accurate manner

Additional Responsibilities

• Communication skills to converse clearly over the telephone and in person
• Monitor and maintain office equipment
• Control inventory relevant to the reception area
• Organization and time management managing a variety of tasks effectively

Education and Experience

• A high school diploma is generally required
• Knowledge of administrative and clerical procedures
• Knowledge of computers and relevant software applications
• Knowledge of customer service principles and practices