Front Desk Coordinator

North American Dental Group (NADG); Homestead (FL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive PTO

401(k) benefits

Career growth opportunities

Continuing education

Job summary

North American Dental Group is seeking a Front Desk Coordinator to greet patients, verify insurance, schedule appointments, and support a pediatric front desk environment with empathy and professionalism.

You will work with dental software and Microsoft Office, answer calls, collect co-pays, and help deliver high-quality patient care while maintaining accurate records and a welcoming atmosphere.

Qualifications

• High School Diploma or equivalent; Associate’s degree preferred.
• 1–5 years of customer service, insurance, or dental experience preferred.
• Knowledge of dental software and Microsoft Office; able to learn new programs.

Responsibilities

• Verify insurance coverage and collect co-payments.
• Answer calls, greet patients, and schedule appointments.
• Explain procedures to patients using dental knowledge.
• Present financial policies and arrangements to patients, and verify insurance as needed.
• Track no-shows, cancellations, and late arrivals.

Skills

Customer service

Insurance

Dental software

Microsoft Office

Education

High School Diploma

Tools

Dental software

Microsoft Office

Job description

Front Desk Coordinator – Pediatric Front Desk

Overview

Imagine working in a place that delivers best‑in‑class patient care and focuses on putting every patient first. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience.

Responsibilities

• Dependable and skilled in quality control for financial information, insurance verification, and closing daily reports, ensuring patients remain worry‑free.
• Perform clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying. Answer phone calls and provide information to callers; greet visitors/patients; schedule, verify, and confirm patient appointments.
• Explain procedures and/or services to patients using dental knowledge.
• Present financial policies and arrangements to patients, collect co‑payments, and verify insurance coverage as appropriate.
• Track appointments for no‑shows, cancellations, and late arrivals.

Qualifications

• High School Diploma or equivalent (Associate’s degree preferred).
• 1‑5 years of customer service, insurance, or dental experience preferred.
• Knowledge of dental software, Microsoft Office programs, and ability to learn new programs as needed.

Benefits

• Competitive paid time off for full‑time and part‑time team members, which increases as you grow in your career.
• Comprehensive benefits package, including 401(k).
• Constant opportunities for career growth and continuing education.
• An exciting atmosphere that allows for freedom and individuality, enabling our team to always strive to do the best for patients.

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.