Front Desk Coordinator

Dogtopia of Holly Springs; Holly Springs (NC); On-site; USD 14,000 - 19,000; Full time

Job summary

Dogtopia of Holly Springs is seeking an energetic Front Desk Coordinator who loves dogs and can be the first friendly face in our lobby. You will greet Pet Parents, handle phone calls, schedule and data entry, and help maintain a clean, safe environment for our canine guests.

Successful candidates are reliable, detail-oriented, and great communicators, able to multitask in a fast-paced setting, including holidays and weekends.

Qualifications

• Must love dogs.
• Ability to stand and move around for the entire shift.
• Flexibility to work holidays and weekends.
• Strong customer service skills; patient and tolerant.
• Excellent communication with Pet Parents and team.

Responsibilities

• Data entry and record keeping tasks.
• Create and maintain Pet Parent Charts.
• Greet every visitor and assist lobby duties.
• Assist with up-selling and product knowledge.

Skills

Dog care passion

Customer service

Communication

Team player

Multitasking

Detail oriented

Education

High School Diploma or Equivalent

Job description

Description

We’re Dogtopia and we are a unique breed! We love and care for our Pet Parents’ pups like they are our own. A big part of our success is that we hire great people, who love dogs, and we treat them exceptionally well and reward them for their excellence. We provide you with the industry best training, and we equip you with the skills to make every day the Most Exciting Day Ever for every dog in our care. This is why Dogtopia is the industry leader and wins customer driven awards and recognition year after year!

We are also proud to be deeply invested in giving back to our communities through our Dogtopia Foundation’s Fetch It Forward initiatives with a mission that Enables Dogs to Positively Change Our World.

Bring your dog to work? That’s right! Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual that will be the first point of contact as a Front Desk Coordinator. This person should love dogs - and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!

Compensation

• Hourly Rate: $12.00

Core Competencies:

• Consistent and timely attendance
• Ability to learn dog recognition
• Completion of all E-learning platforms
• NPS and phone scores
• Proper door control in all rooms
• Proper record keeping
• Participate and lead topics in team meetings

Personal Characteristics

• Detail oriented
• Quick thinker
• Emotionally intelligent
• Outgoing, enthusiastic by nature
• Fun-loving
• Strong multitasker
• Excellent communicator

Day to Day Duties

• Data entry
• Creating Pet Parent Charts

Qualifications

• Must love dogs
• Ability to spend up to 100% of work time standing
• Ability to work flexible days and hours, including holidays and weekends
• Ability to work cohesively with others in a fun, fast paced environment
• Strong customer service skills, along with customer tolerant
• Ability to make/take phone calls while still assisting lobby
• Must be comfortable with up-selling
• Greeting EVERYONE that walks in or out of Dogtopia!
• Understanding Dogtopia’s retail items
• Manage staffing call-outs and replacement shifts

Clean and Safe Environment to ensure our furry friends are always in a safe and clean environment we take pride in working

as a team to get all the nitty gritty complete

• Keeping lobby and hallways clean of messes at all times
• Does walk through and risk awareness inside and outside playrooms
• Ensure playrooms are following proper policies and procedures
• Cleaning may include, mopping, sweeping, trash, and water refill
• Equipment check for proper operations
• Being proactive in making sure dogs are always in a clean and safe environment is key!

Health and Grooming

• Spa Services coordinator — ensure all spa services get done timely and are done to specifications
• Will learn how to identify dog breeds and behaviors
• Report dog scuffles right when they occur for safe wound cleaning if needed
• Work with team to assure our Quality of Care sets the standards for dog care

Requirements

REQUIREMENTS:

• Highly motivated and driven
• Ability to stand and move around for the entire shift
• Prioritizing, time management and organizational skills
• Relationship management skills and openness to feedback
• Knowledgeable, or ability to learn, dog body language and behaviors

The Rules by which we, as DOGTOPIANS live by:

• We LOVE life unconditionally like a dog.
• We STAY loyal to our pack.
• We CHASE the absolute highest standards of safety.
• We PLAY to our fullest potential.
• We TREAT every day like it’s the Most Exciting Day Ever!

Education:

High School Diploma or Equivalent