Pet Parent Coordinator Front Desk

Dogtopia of Wilmington; Wilmington (DE); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Flexible schedule

Dental insurance

Vision insurance

Referral program

Employee discount

Pet rider program

Paid time off

Health insurance

Disability insurance

Job summary

A leading dog daycare provider in Wilmington is looking for a Pet Parent Coordinator to serve as the first point of contact. The role requires a love for dogs, excellent customer service skills, and a proactive approach. Responsibilities include greeting customers, answering questions, and managing daycare check-ins. The position offers multiple benefits, including a flexible schedule and health insurance, while fostering a team-oriented work culture.

Qualifications

• Excellent organizational skills and attention to detail.
• Energetic, proactive, and a creative problem solver.
• Strong verbal and written communication skills.

Responsibilities

• Make connections with Pet Parents and their pups.
• Greet everyone who walks in or out of Dogtopia.
• Answer Pet Parent questions over the phone and in person.

Skills

Organizational skills

Customer service skills

Sales skills

Verbal communication

Written communication

Education

High school diploma

1-2 years in sales or customer service

Tools

MS Office

Job description

Bring your dog to work? That’s right! Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual that will be the first point of contact as a Pet Parent Coordinator. This person should love dogs- and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!

About the Pet Parent Coordinator Role:

• The focus of this job is making connections with Pet Parents and their pups.
• Greet everyone who walks in or out of Dogtopia.
• Answer Pet Parent questions over the phone and in person.
• Check pups in and out of daycare.
• Share information about our daycare packages and memberships with Pet Parents.

About US:

• We love and care for our Pet Parents’ pups like they are our own.
• We provide you with the industry's best training in dog behavior and care.
• A big part of our success: we hire great people, who love dogs, and we treat them exceptionally well and reward them for their excellence.
• It’s always bring your dog to work day!

About YOU:

• You love dogs.
• You are 18+
• You’re fast-paced, with a strong sense of urgency.
• You thrive when you have multiple challenges on your plate.
• You like meeting and interacting with new people.
• You like to work with others and build a teamwork consensus.
• You’re lively, enthusiastic, and a very strong communicator.

Supplemental pay

• Tips
• Other

Additional benefits

• Flexible schedule
• Dental insurance
• Vision insurance
• Referral program
• Employee discount
• Pet rider program
• Other
• Paid time off
• Health insurance
• Disability insurance

Requirements:

Required Skills/Abilities:

• Excellent organizational skills and attention to detail.
• This person is a self-starter, flexible, has a high level of integrity and is action and goal-oriented in a fast-paced, team-oriented, collaborative environment.
• Must be energetic, proactive, and a creative problem solver.
• Excellent sales and customer service skills.
• Strong verbal and written communication skills
• Ability to multi-task in a high-paced environment and at times stressful environment.
• Must have a friendly and professional phone and email etiquette.
• Jack of all trades, roll up your sleeves type of person. This role is integral in growing the business alongside the General Manager.
• Not afraid to jump in whenever and wherever is needed. Committed to the success of the team and not just the individual role.

Education and Experience:

• 1-2 years in a sales or customer service-related role
• Excellent customer service skills
• Previous sales experience (preference for prior work in a sales quota structure)
• Functional computer skills required – MS Office basic programs (word, excel), Internet, Basic computer program software use.
• High school diploma required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 50 pounds at times.
• Must be able to check dogs in and out and manage leashed dogs during the check in process.

Other Requirements:

• Must love dogs.