Front Desk Coordinator

ADP, Inc.; Camden (DE); On-site; USD 34,000 - 42,000; Full time

Job summary

Pure Wellness in Camden, DE is seeking a full-time front desk coordinator to join our growing clinic. You will be the face of the office, greet patients, manage scheduling, and handle routine clerical tasks to keep the clinic running smoothly.

Experience in chiropractic, wellness, or related healthcare is preferred. Strong communication, organization, and attention to patient confidentiality (HIPAA) are essential for success in this role.

Qualifications

• High school diploma or GED required or equivalent.
• CPR certification preferred.
• Experience in chiropractic, wellness, or alternative medicine preferred.
• Strong communication and organizational skills.
• Maintaining patient confidentiality (HIPAA) is essential.

Responsibilities

• Greet and assist patients at front desk and coordinate scheduling.
• Answer phones, direct calls, and perform routine clerical work.
• Check voicemails/emails for schedule changes and coordinate with doctors.
• Maintain exam and patient intake forms and records.
• Ensure cleanliness and inventory of the front office and treatment areas.
• Educate patients on health insurance benefits and coverage.
• Collect patient payments and manage insurance information.
• Maintain HIPAA compliance and patient confidentiality.

Education

High school diploma or GED

CPR certification (preferred)

Job description

Pure Wellness is growing, and we are looking for a full-time front desk coordinator to join our Camden office! With five locations in Delaware, we are the largest chiropractic group in the area. We believe in treating the body as a whole and providing patient-centered care. Our chiropractic assistants collaborate directly with our doctors and patients to coordinate their treatment. Experience within chiropractic, wellness, or alternative medicine preferred. Experience in healthcare, medical billing, exercise science, physical therapy, is a plus!

Responsibilities:

Essential Functions and Responsibilities.

• The front desk coordinator is responsible for keeping the clinic running smoothly.Acts as the face of the office, maintaining a clean and professional appearanceand ensures everything is organized, clean and ready for clients.
• Performs a range of office support activities for the team, such as answering phones and directing calls, greeting and directing visitors, answering questions and performing routine clerical work.
• Check voicemail and email messages to identify any last-minute changes in the schedule or cancellations and coordinate with doctors to set their schedule for taking on new patients.
• Stocks examination rooms with essential supplies and print out the forms and paperwork that they will need for the day to facilitate the intake process and make sure office staff can easily record new information about their patients.
• Maintains cleanliness of the office, wiping down surfaces and disinfecting equipment.
• Serves patients by greeting and assisting them, scheduling appointments, patient education and maintaining records and accounts.
• Welcomes patients and visitors in person, on the telephone or by email.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by maintaining office flow.
• Maintains patient accounts by obtaining, recording, and updating personal information such as changes in address or insurance.
• Educate patients on their health insurance benefits and coverage.
• Collects patient payments and ensures all insurance information is correct.
• Maintains office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies and schedule equipment service and repairs.
• Assist with patient therapy services such as electrical stimulation, decompression therapy, intersegmental traction and therapeutic exercises under the supervision of the doctor.
• Protects patients’ rights by maintaining the confidentiality of medical, personal, and financial information (HIPAA Compliance).
• Maintains operations by following policies and procedures, and reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.

Qualifications:

• High school diploma or GED
• CPR certification (preferred)
• Experience within chiropractic, wellness, or alternative medicine preferred
• Emphasis on work-life balance
• On-going education and training

If you are enthusiastic, compassionate, and have excellent communication skills.