Front Desk Coordinator

Cano Health; Brandon (FL); On-site; USD 23,000 - 29,000; Full time

Job summary

Cano Health is seeking a Front Desk Coordinator to be the first point of contact for patients, visitors, and callers at the clinic, delivering exceptional customer service. You will perform administrative duties such as patient intake, insurance verification, appointment scheduling, and EMR data entry, supporting the clinical team in patient-centered care.

This role emphasizes welcoming patients, coordinating appointments including TOC, AWVs, sick visits, and ensuring timely documentation and

Qualifications

• Experience with patient intake and onboarding processes.
• Familiarity with insurance verification and appointment scheduling.
• Proficient in EMR data entry and demographic verification.

Responsibilities

• Greet patients and manage front-desk interactions with professionalism.
• Verify demographics, insurance, and Patient Hub information.
• Schedule and confirm a variety of appointments including same-day visits.
• Process documents, scans, and eFile items within 48 hours.
• Coordinate translation services as needed and assist with patient portal enrollment.
• Handle no-show rescheduling within 24 hours and maintain clean inboxes.

Skills

Customer service

Data entry

Scheduling

EMR systems

Insurance verification

Tools

eCW EMR

Propia app

Job description

Its rewarding to be on a team of people that truly believe in making an impact!

We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us.

Job Summary

The Front Desk Coordinator serves as the first point of contact for patients, visitors, and callers at the clinic. This role is responsible for providing exceptional customer service while performing a range of administrative, clerical, and data entry duties, including patient intake, insurance verification, and appointment scheduling. The Coordinator ensures smooth front-desk operations and supports the clinical team in delivering high-quality, patient-centered care.

Essential Duties & Responsibilities

Administrative Responsibilities

• Patient Intake and Onboarding

• Create new patient profiles in the EMR system.

• Conduct welcome calls and schedule initial appointments.

• Mail welcome packages to new patients.

• Obtain required annual consents and patient signatures.

• Encourage and assist patients with Patient Portal enrollment.

• Coordinate translation services as needed (e.g., Propia app).

Scheduling and Visit Management

• Greet patients and visitors warmly, creating a welcoming and professional environment

• Address patients concerns or complaints and elevate issues appropriately

• Schedule a variety of appointments (e.g., TOC, AWVs, sick visits, in-house services).

• Master scheduling workflows, including same-day visit protocols.

• Follow all scheduling guidelines; act as the "Pit Boss" of the schedule.

• Obtain Health Center Manager approval for scheduling exceptions (e.g., double-booking).

• Assist with appointment confirmation calls and transportation scheduling.

• Reschedule all no-shows within 24 hours.

• Update visit status types in the EMR (eCW) promptly.

• Support scheduling for special events (e.g., mammogram and DRE campaigns).

Data Accuracy & System Proficiency

• Perform demographic verification during patient check-in.

• Ensure accurate entry of demographics, insurance, and Patient Hub information.

• Scan and file all documents and ID photos correctly.

• eFile documents within 48 hours of receipt.

• Monitor fax inbox for incoming clinical documents.

• Clear Jellybean inboxes daily