Front Desk Coordinator

Cano Health; Town of Florida (NY); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive benefits package

401(k) retirement savings plan

Paid time off

Job summary

A healthcare organization in New York is seeking a Front Desk Coordinator to serve as the first point of contact for patients and visitors. This role involves providing exceptional customer service, managing patient intake, handling appointment scheduling, and ensuring smooth front desk operations. Applicants should have at least one year of experience in a medical office and possess strong communication and multitasking skills. Bilingual candidates in English and Spanish are preferred, and the position offers a comprehensive benefits package.

Qualifications

• Minimum of one (1) year of experience in a healthcare or medical office setting.
• Knowledge of medical insurance, Medicaid/Medicare, and EMR systems preferred.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Perform patient intake and onboarding.
• Schedule appointments and manage visit workflows.
• Document insurance verification in the EMR.

Skills

Strong communication skills

Customer service skills

Detail-oriented

Bilingual (English and Spanish)

Technical proficiency in EMR systems

Education

High School Diploma or equivalent

Tools

EMR (eCW)

Microsoft Office Suite

Call Center Communications system

Job description

Job Summary

The Front Desk Coordinator serves as the first point of contact for patients, visitors, and callers at the clinic. This role is responsible for providing exceptional customer service while performing a range of administrative, clerical, and data entry duties, including patient intake, insurance verification, and appointment scheduling. The Coordinator ensures smooth front‑desk operations and supports the clinical team in delivering high‑quality, patient‑centered care.

Essential Duties & Responsibilities

• Patient intake and onboarding, including creating new patient profiles in the EMR system, conducting welcome calls, and scheduling initial appointments.
• Mailing welcome packages and obtaining required consents and patient signatures.
• Encouraging and assisting patients with Patient Portal enrollment.
• Coordinating translation services as needed (e.g., Propia app).

Scheduling and Visit Management

• Greet patients and visitors warmly; address concerns or complaints and escalations appropriately.
• Schedule a variety of appointments (e.g., TOC, AWVs, sick visits, in‑house services) and master scheduling workflows, including same‑day visit protocols.
• Act as the “Pit Boss” of the schedule, obtaining Health Center Manager approval for scheduling exceptions.
• Assist with appointment confirmation calls, transportation scheduling, and reschedule all no‑shows within 24 hours.
• Update visit status types in the EMR (eCW) promptly and support scheduling for special events (e.g., mammogram and DRE campaigns).

Data Accuracy & System Proficiency

• Perform demographic verification during patient check‑in and ensure accurate entry of demographics, insurance, and Patient Hub information.
• Scan, file, and e‑file documents and ID photos correctly; monitor fax inboxes and clear Jellybean inboxes daily.

Insurance and Financial Transactions

• Document insurance verification results in the EMR.
• Collect co‑payments and coinsurance in accordance with policy and run and reconcile end‑of‑day financial reports.

Outbound Communications and Follow‑Up

• Make outbound calls to support care initiatives (e.g., AWVs, HEDIS screenings) and follow up with patients within 3–7 days post‑discharge to confirm TOC appointments.
• Confirm follow‑up appointments and ensure referral coordination at check‑out.

Phone Operations

• Answer and route incoming calls appropriately, take messages, assist callers, and properly document/disposition each call.
• Respond to inquiries in person, over the phone, and via email with professionalism and accuracy.

Additional Duties & Responsibilities

• Support operations, patient/client experience, and communication at the center level.
• Maintain clean, organized, and well‑stocked front‑desk, lobby, and patient‑facing areas; monitor and request office supplies as necessary.
• Perform other duties at the discretion of management.

Education & Experience

• High School Diploma or equivalent required.
• Minimum of one (1) year of experience in a healthcare or medical office setting.
• Knowledge of medical insurance, Medicaid/Medicare, and EMR systems preferred.
• BLS Certification and ability to respond to medical emergencies (preferred).
• Training in gait support, proper lifting techniques, and ADA compliance.
• Microsoft Office Suite: Power BI, Excel, Word, Teams, PowerPoint.

Knowledge, Skills & Proficiencies

• Strong communication and customer service skills.
• Detail‑oriented with a commitment to data accuracy.
• Ability to multitask in a fast‑paced clinical environment.
• Technical proficiency in all required systems and software tools, including EMR (eCW) – Superuser level, Call Center Communications system (Ring Central), transportation scheduling software (TripMaster), Oracle (Expenses), Health Plan, Specialist, and Diagnostic Center Portals, HR platform (Workday), Availity and other insurance/eligibility portals, Alarm and security monitoring systems, and Cano.Net ticketing system.
• Bilingual (English and Spanish) preferred.

Incentive

Eligible to receive a performance bonus each calendar year based upon the company’s achievement of certain financial targets and metrics relevant to the position.

Benefits

Competitive and affordable benefits package, including medical, dental, and vision benefits; 401(k) retirement savings plan; paid time off; company holidays; short‑term and long‑term disability; life insurance; and more.

Physical Requirements

Work under usual office conditions, requiring use of a personal computer and extended time on the phone. Must be able to stand, sit, walk, and occasionally climb. Physical demands include the ability to lift up to 50 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Conditions

Essential functions include typing, standing, sitting, stooping, and occasionally climbing.

Travel Required

Yes. 0–25% travel; flexibility to travel to clinical sites as needed.

Tools & Equipment Used

Computer and peripherals, standard and customized software applications and tools, and usual office equipment.

Disclaimer and EEO Statement

The duties and responsibilities described above are designed to indicate the general nature and level of work performed by associates within this classification and are not a comprehensive inventory of all duties, responsibilities, and qualifications required. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. Cano Health is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.