Front Desk Coordinator

Carolina Health Specialists; Back Gate (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

paid holidays

PTO and sick time

medical

dental

vision

short-term disability

company paid life insurance

pre-paid legal

identity theft

401k offered

Job summary

Carolina Health Specialists in Myrtle Beach, SC is seeking a Front Desk Coordinator for a busy medical practice. You will greet patients, answer phones, schedule appointments, and handle check-in/check-out with attention to accuracy.

Requirements include excellent computer and customer service skills; Spanish speaking is a plus. Work Monday-Thursday 7:45AM-5:15PM and Friday 8:00AM-12:00PM; no nights or weekends, with competitive pay and benefits.

Qualifications

• Excellent computer and customer service skills.
• Spanish language is a plus.
• Must be able to travel between offices.

Responsibilities

• Greets customers in a polite and helpful manner, and guides check-in/out.
• Answers phone and addresses customer needs promptly.
• Completes paperwork and uses the EMR/ billing system.
• Verifies insurance and collects co-pays at service time.
• Schedules appointments and maintains waiting area cleanliness.
• Maintains confidentiality of patient information and opens/closes the office.

Skills

Customer service

Computer skills

Spanish language

Tools

EMR system

Phone system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Coordinator

Full Time Clerical Socastee, Myrtle Beach, SC, US

FRONT DESK COORDINATOR needed for busy medical practice in Myrtle Beach. Must have excellent computer and customer service skills. Spanish speaking is a plus. Hours are MON.-THURS. 7:45AM-5:15PM, FRI. 8:00AM-12:00PM . No nights or weekends! Excellent pay and benefits including.

• paid holidays
• PTO and sick time
• medical
• dental
• vision
• short-term disability
• company paid life insurance
• pre-paid legal
• identity theft
• 401k offered

Must be able to travel between offices.

GENERAL SUMMARY OF DUTIES: Responsible for greeting customers, providing information, communicating with departments, scheduling appointments, and checking patients in and out.

REPORTS TO: Office Manager

SUPERVISION EXERCISED: None

ESSENTIAL FUNCTIONS:

• Greets customers in polite, prompt, helpful manner. Provides any necessary instructions/directions for check in and check out processes.
• Answers phone in pleasant manner and deals with customer needs expeditiously.
• Completes all necessary paperwork such as encounter forms, updates. Uses computer system to generate information necessary for billing.
• Checks patient in and/or out in a timely, professional manner and ensures that patients are not checked in late or after their scheduled time.
• Updates patient demographic information, collects co-pays, provides any necessary forms needing completion, and obtains signatures as necessary.
• Verifies and updates insurance and ensures that insurance packages are properly loaded during check-in process, and insurance cards are updated and on file.
• Ensures that patients are in network and eligible at time of service.
• Collects balances, deductibles, and co-pays at the time of service.
• Sets up payment plans for patients with unpaid, outstanding balances.
• Schedules lab appointments, AWVs, and follow-up appointments.
• Maintains clean, orderly waiting area including work area, bathrooms.
• Completes photocopying, computer input/typing, and mail sorting.
• Responsible for calling upcoming scheduled patients regarding their balances.
• Prepares bank deposits and reconciliation at the end of the day.
• Always maintains confidentiality of all patient information.
• Open and close office on time each day, when applicable.

ADDITIONAL TASKS THAT MAY BE REQUIRED:

• Scanning Documents
• Office Supply Orders
• Prior Authorizations
• Working Buckets within the EMR system
• Barcoding