Office Manager/Executive Assistant

Lowcountry Medical Practice Management; Summerville (SC); On-site; USD 21,000 - 34,000; Part time

Job summary

A healthcare provider in Summerville, SC is seeking a part-time Medical Office Manager/Executive Assistant to ensure the smooth running of their practice. Responsibilities include registering patients, managing medical documentation, and ensuring accuracy of patient information. Candidates should have critical thinking and strong communication skills, along with at least 2 years of healthcare experience. This role requires at least one Saturday per month and offers no medical benefits, but pay is based on experience.

Qualifications

• Must be able to speak with patients and use practice management system to answer inquiries accurately.
• Must understand basic medical office terms and protocols.
• Must be aware of HIPAA Rules and Guidelines.

Responsibilities

• Register patients according to established protocols.
• Assist patients to complete all necessary forms and documentation.
• Ensure patient information is accurate including billing information.
• Maintain and manage patient ledgers and payments.
• Maintain and manage patient ledgers and payments.
• Answer incoming calls and deal with inquiries.
• Transfer calls as required and collect co-pays.
• Learn medical billing revenue cycle to potentially manage it.
• Safeguard patient privacy and confidentiality.

Skills

Critical thinking

Communication

Financial literacy

Financial literacy

Documentation & record keeping

Phone handling

Education

High School Diploma or GED

Associates or Certificate in any Allied Health Field preferred

At least 2 years experience in healthcare field

Tools

Practice management system

Job description

Medical Office Manager/Executive Assistant - Part Time Hourly - 9am - 1:30pm - Summerville, SC

Attend to patients on the phone and in person. Coordinate and organize appointments and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient care.

Critical Thinking Skills Required

• Must be able to speak with patients and use practice management system to answer inquires accurately and confidently and while maintaining patient confidentiality.
• Must be able to think critically about how to properly handle emergent situations that may arise in the healthcare environment.
• Must be capable of performing proper research concerning patient claims and request before escalating to management and to the practitioner.
• Must be able to properly assess patients concerns and provide minimum assistance required as a Office Manager without working outside of your scope of practice and expertise.
• Must understand basic medical office terms and protocols.
• Must be aware of HIPAA Rules and Guidelines and how to properly protect the privacy of patients.

Communication SkillsRequired

• Must be able to communicate the details of patients issues with accuracy to the practitioner and provide clear communication to patients regarding appointments and other request.
• Must be able to communicate practitioner responses or directives to patients with 100% accuracy. This includes written data, in person, or audible communication.
• Must at all times show that you care and show compassion for patients concerns and wellbeing.
• Must have have financial literacy and be able to provide daily financial ledgers to management team and practitioner.
  

Daily Job Duties and Responsibilities

• Register patients according to established protocols
• Assist patients to complete all necessary forms and documentation including medical insurance
• Ensure patient information is accurate including billing information
• Inform patients of medical office procedures and policy
• Maintain and manage patient ledgers and payments
• Answer incoming calls and deal with inquiries
• Transfer calls as required
• Collect co-pays and payments
• Be willing to learn the medical billing insurance revenue cycle to eventually manage independently.
• Obtain external medical reports as required by medical professionals
• Timely respond and comply to requests for information about the practice and practitioner services
• Deal with incoming and outgoing post to website and social media
• Complete other clerical duties as assigned
• Maintain and monitor stock of office supplies
• Ensure walk-in/common area is well maintained, neat and clean
• Safeguard patient privacy and confidentiality

Other Details

• Must be a team player.
• Performance reviewed every 90 days by practitioner and hiring team.
• Pay determined based on experience.
• No Medical Benefits included
• Must be willing to work at least 1 Saturday a month.
• Must be able to accompany and assist practitioner at off site events.

Education Requirement

• High School Diploma or GED
• Associates or Certificate in any Allied Health Field preferred but not required
• At least 2 years experience in healthcare field