Front Desk Coordinator

Orthodontics, LLC; Atlanta (GA); On-site; USD 21,000 - 28,000; Part time

Job summary

Orthodontics LLC is seeking a Front Desk Coordinator for Saturdays in Atlanta, GA. This part-time role will greet patients, manage check-ins/outs, and support billing and scheduling to ensure a smooth patient experience.

Responsibilities include handling payments, updating records, and relaying information between patients and the clinical team. A GED or high school diploma and 2 years of front desk experience in medical/dental settings are preferred, with English/Spanish bilingual abilities

Qualifications

• High school diploma or GED.
• Two years of medical or dental front desk experience.
• Bilingual in English and Spanish (preferred but not required)

Responsibilities

• Check patients in and out while delivering excellent customer service.
• Complete opening and closing procedures for better office flow.
• Review accounts prior to appointments and explain past due fees and forms.
• Collect payments and address payment questions with billing.
• Update patient information and maintain confidentiality.
• Schedule appointments and manage phone communications.

Skills

Front desk experience

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Coordinator

Clinic Part Time Atlanta, GA, US

2 days ago Requisition ID: 1081

JOB TITLE: Front Desk Coordinator (Part-time, Saturdays only)

DEPARTMENT: Clinical

SUMMARY: Serve as a positive first point of contact and first impression when patients arrive to clinic by providing excellent customer service.

DUTIES AND RESPONSIBILITIES:

• Check patients in and out, while providing excellent customer service.
• Complete opening and closing procedures for better office flow.
• Review account before the patient’s appointment, and convey any pertinent information upon check-in such as past due accounts, additional fees, and any needed forms such as dental clearance forms.
• Collect payments and answer or transfer any payment questions or concerns to the billing department.
• Update/Change patient payment methods as needed.
• Verify new patient forms have been completed accurately and maintain confidentiality of information.
• Call “no-show” patients to reschedule, next-day starts, and records to confirm appointments.
• Scan patient forms and upload to patient account.
• Start contracts for all new patients to begin treatment.
• Update new insurance information in patient files to ensure the billing department can verify patient insurance.
• Keep all necessary patient forms stocked and ready for use.
• Answer clinic phone and schedule patients ensuring a smooth experience.
• Record detailed notes on all interactions with patients over the phone within the patient’s file.
• Print daily schedule and reports for confirming appointments.
• Check e-mails, voicemails and follow up with patients accordingly.
• Provide and maintain detailed notes on all patient phone calls in appropriate systems.
• Maintain a professional front desk during phone calls and other patient interactions.
• Communicate with patients any issues in treatment or customer service related issues.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

QUALIFICATIONS:

• High school diploma or general education degree (GED).
• Two years of medical or dental front desk experience.
• Bilingual in English and Spanish (preferred but not required)