Dental Front Desk Representative

Neighborhood Health; United States; On-site; USD 25,000 - 32,000; Full time

Job summary

Neighborhood Health is hiring a Dental Full Time Clerical at our Arlington, VA location. You will greet patients, help with appointments, verify insurance, collect co-pays and maintain patient records in the EMR to support smooth daily operations.

The role emphasizes strong customer service, clear communication, and teamwork with dentists and assistants; bilingual English/Spanish is preferred, and familiarity with HL7 workflows is a plus.

Qualifications

• High school diploma or GED required; experience in medical front desk is a plus.
• Excellent interpersonal communication and ability to work with diverse patient populations.
• Experience with electronic health records and dental records is preferred.

Responsibilities

• Greet patients, families and visitors in a courteous, professional manner.
• Register new patients and update demographics in the EMR.
• Verify patient eligibility and insurance coverage prior to visits.
• Collect co-pays and balance due; provide receipts.
• Maintain neat front-desk, waiting areas, and patient files.

Skills

Customer service

Phone etiquette

Bilingual English/Spanish

Communication

Education

High school diploma or GED

Tools

EMR system

HL7 knowledge

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Dental Full Time Clerical Arlington, VA, US

2 days ago Requisition ID: 1248

Salary Range: $18.00 To $23.00 Annually

PRIMARY FUNCTIONS:

Under the supervision of the Dental Front Desk Lead, serves patients by greeting and helping them with their appointment needs; maintaining records and accounts.PromotingNeighborhood Healthservices by consulting, gathering information, and evaluating patient needs.

Demonstrates a sincere dedication and loyalty to the philosophy and mission of Neighborhood Health.

DUTIES/ RESPONSIBILITIES:

(Essential Functions: Duties and responsibilities noted with bullets are considered to be the essential functions of the job).

• Greets patients, families, and visitors in a courteous, friendly, and professional manner.
• Effectively utilizes the Electronic Medical Record (EMR) to registernew patientsand updates existing patient demographics by collecting detailed patient information including personal and financial information.
• Verifies patient eligibility and or insurance coverage prior to the visit.
• Verifies method of payment for service (Medicaid, Medicare, private insurance, etc.); Collects co-pays or deductibles prior to the patient being seen by the provider per established policies and procedures.
• Informs patient of their outstanding balance noted in the EMR, collect said balance, and issue receipts when payment are collected.
• Exercises utmost diplomacy and tact to provide excellent customer service for patients; problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.
• Call and remind patient of his/her appointment; inform patient of any outstanding balance and remind patient that dental appointments are prepaid.
• Work closely withDentist and Dental Assistantsto ensure smooth patient flow and cut down on waiting time.
• Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat.
• Attends scheduled staff meeting and other meetings as needed.
• Adheres to Neighborhood Health Policies and Procedure.
• HIPAA compliance.

Dental Specific Duties:

• Verify patient’s file in the Dental program is current with EMR and verify that correct billing type is assigned.
• Complete New Patient check-in: have patient complete health history form, new patient registration, scan into dental record and alert patient’s account as to type of dental chart is assigned.
• Manage routing slip for start and end of day reporting verifying completed treatment with Electronic Dental record.
• Verify that dental claims are completed correctly before HL7 checkout procedures.
• Keep records of and follow up on dental referrals for patients who need specialized treatment.
• Complete reports monthly reports for Ryan White program.

OTHER DUTIES:

• Assist with developing, coordinating and recommending changes for the improvement of workflow in the program or section area.
• May be assigned to various project lead roles to advance the development of the department and support ad hoc needs.
• Must be able to rotate between different locations.
• Able to work on the weekend or evening hours if needed.
• Able to work under minimal supervision.
• Employeewill be asked to perform additional duties and take on other responsibilities as dictated by events and circumstances.
• Other duties as assigned.

QUALIFICATION/EDUCATION and/or EXPERIENCE REQUIREMENTS:

• High school graduate/GED with a minimum of 2 years’ experience in the medical field answering phones, setting appointments and handling patients questions and/or complaints.
• Ability to relate to patients, through familiarity with medical terminology and triage procedure.
• Demonstrated ability to build and maintain good customer rapport.
• Excellent interpersonal communication skills and the ability to work effectively with a diverse work force and client base.
• Experience with information technology, electronic health records, medical records & dental records, culturally diverse populations and care of underserved populations.
• Knowledge of local health care environment.
• Ability to speak read and write in English or Spanish preferred.