Front Desk Concierge - Welcoming, Organized and Impactful

Epic Healthcare; Hamilton Township (NJ); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Supportive team environment

Meaningful impact

Comprehensive benefits package

Job summary

Epic Healthcare is looking for a warm, organized concierge at our skilled nursing facility. You will be the first point of contact for residents, families, and visitors. Your role is crucial in creating a positive first impression and delivering excellent service.

Key responsibilities include greeting visitors, answering calls, supporting administrative tasks, and maintaining a welcoming front desk. Ideal candidates will have customer service experience and strong communication skills.

Qualifications

• Previous customer service or front desk experience preferred.
• Excellent communication and interpersonal skills.
• Professional appearance and demeanor.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet and assist residents, families, and visitors in a friendly manner.
• Answer phones and direct calls or inquiries appropriately.
• Support the admissions and front office teams with administrative tasks.
• Provide information about the facility and help coordinate visits.
• Ensure the front desk area is clean, organized, and welcoming.
• Assist with coordinating transportation and other resident services.

Skills

Customer service experience

Communication skills

Organizational skills

Job description

Epic Healthcare is looking for a warm, organized concierge at our skilled nursing facility. You will be the first point of contact for residents, families, and visitors. Your role is crucial in creating a positive first impression and delivering excellent service.

Key responsibilities include greeting visitors, answering calls, supporting administrative tasks, and maintaining a welcoming front desk. Ideal candidates will have customer service experience and strong communication skills.