Community Concierge & Front Desk Champion

The Residence at Boyertown; Bechtelsville (PA); On-site; USD 31,000 - 39,000; Full time

Job summary

The Residence at Boyertown seeks a warm Concierge to be the first contact for residents, families, visitors, and team members. You will manage front desk operations and support the community with administrative tasks.

Key duties include greeting guests, answering calls, coordinating events, maintaining bulletin boards, and assisting with resident purchases and communications. A high school diploma and strong English communication are preferred.

Qualifications

• Experience in customer service or reception, ideally in senior living, hospitality, healthcare, or a similar setting.
• Professional, patient, and pleasant demeanor.
• Excellent interpersonal skills.
• Strong time management and organizational skills with attention to detail.
• Proficiency with Microsoft Office, typing, and multi-line phone systems.
• Strong verbal and written English communication.
• Sound judgement and ethical decision-making.
• Willingness to work weekends and holidays.

Responsibilities

• Greet residents, families, team members, and visitors in a professional, warm, and inviting manner.
• Maintain a clean, organized reception area.
• Deliver exceptional customer service and assist with questions and navigation of the community.
• Answer and direct phone calls professionally.
• Provide administrative support including filing, mail sorting, and data entry.
• Manage front desk operations, guest sign-ins, and security measures.
• Assist with community communications and event setup.
• Support sales tracking of resident and guest purchases.
• Build positive relationships with residents and families while upholding ethics.
• Coordinate activities and support team members as needed.

Skills

Customer service

Reception

Interpersonal skills

Time management

Organizational skills

Microsoft Office

Typing

Multi-line phone systems

English communication

Ethical decision-making

Flexibility

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

The Residence at Boyertown seeks a warm Concierge to be the first contact for residents, families, visitors, and team members. You will manage front desk operations and support the community with administrative tasks.

Key duties include greeting guests, answering calls, coordinating events, maintaining bulletin boards, and assisting with resident purchases and communications. A high school diploma and strong English communication are preferred.