Front Desk Concierge: Warm Hospitality, Growth & PTO

Sunrise Senior Living; Norwood (MA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Plans

Retirement Savings

EAP/Discount Program

PTO, Sick Time & Holidays

myFlexPay

Tuition Reimbursement

Job summary

Sunrise Senior Living is seeking a Front Desk Concierge in Norwood, MA. You will be the first contact for residents, families, and visitors, creating a warm, organized community experience and supporting daily operations with a welcoming front desk and Bistro area.

The role emphasizes professional communication, multitasking in a fast-paced setting, and maintaining confidentiality while assisting with move-ins, recruitments, and basic office tasks.

Qualifications

• High School Diploma or GED required.
• Strong customer service and communication skills.
• Organized with excellent time management and follow-through.
• Comfortable multitasking in a fast-paced environment.
• Proficiency in Microsoft Office and basic computer systems.
• Ability to maintain professionalism and confidentiality.

Responsibilities

• Greet visitors, residents, and prospective families with professionalism and warmth.
• Answer and route calls promptly, taking accurate messages.
• Provide community overviews and support the Sales team with inquiries.
• Assist with move-in preparations and marketing materials.
• Maintain a welcoming front desk and Bistro area.
• Support recruitment efforts and administrative data entry.
• Manage appointments, mail distribution, and resident rosters.
• Monitor safety protocols, visitor sign-in, and emergency procedures.
• Process meal tickets and assist with basic office tasks.

Skills

Customer service

Communication skills

Time management

Multitasking

MS Office

Confidentiality

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Sunrise Senior Living is seeking a Front Desk Concierge in Norwood, MA. You will be the first contact for residents, families, and visitors, creating a warm, organized community experience and supporting daily operations with a welcoming front desk and Bistro area.

The role emphasizes professional communication, multitasking in a fast-paced setting, and maintaining confidentiality while assisting with move-ins, recruitments, and basic office tasks.