Front Desk Concierge & Visitor Experience Lead

ABM Industries; Gloucester (MA); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

ABM Industries is seeking a friendly, professional receptionist to greet visitors and support daily front-desk operations at our Gloucester site. You will manage check-in, badge issuance, and security procedures, ensuring a welcoming and secure environment for staff and guests.

The role requires 2-5 years in receptionist/front desk roles, strong communication, and proficiency with Microsoft Office. You will interact with employees, vendors, and leadership, coordinating meetings and handling

Qualifications

• 2-5 years of experience in a receptionist/front desk/administrative support role.
• Experience supporting a professional corporate, technology, manufacturing, engineering, healthcare, or industrial environment preferred.
• Strong customer service orientation and commitment to creating a positive visitor experience.
• Exceptional verbal, written, and interpersonal communication skills.
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
• Ability to interact professionally with employees, customers, vendors, and senior leaders.

Responsibilities

• Greet and welcome visitors, employees, vendors, and contractors in a professional and courteous manner.
• Manage visitor check-in and check-out procedures, including badge issuance, visitor logs, and security protocols.
• Monitor lobby activities and ensure compliance with site access requirements, including badge verification and visitor escort procedures when required.
• Answer and direct incoming phone calls and inquiries, providing accurate information and routing requests appropriately.
• Maintain reception coverage and provide exceptional customer service to all guests and employees.
• Coordinate meeting logistics including visitor notifications, conference room support, printing materials, and preparation of visitor badges.
• Manage shared inbox communications related to visitor arrivals, meeting schedules, site announcements, and general inquiries.
• Assist with mail, package deliveries, and courier services as needed.
• Coordinate with Facilities, Security, and office support teams to ensure the reception and common areas remain organized, functional, and presentable.
• Monitor and maintain inventory of lobby and office supplies.
• Support catering coordination and visitor hospitality needs for meetings and special events.
• Escalate building, security, or customer service concerns to the appropriate site contacts.
• Maintain confidentiality while handling sensitive information and visitor interactions.
• Serve as a positive ambassador for ABM and the client site by delivering a best-in-class customer experience.

Skills

Customer service

Communication skills

Microsoft Office

Professional demeanor

Time management

Tools

Microsoft Office Suite

Job description

ABM Industries is seeking a friendly, professional receptionist to greet visitors and support daily front-desk operations at our Gloucester site. You will manage check-in, badge issuance, and security procedures, ensuring a welcoming and secure environment for staff and guests.

The role requires 2-5 years in receptionist/front desk roles, strong communication, and proficiency with Microsoft Office. You will interact with employees, vendors, and leadership, coordinating meetings and handling