Lobby Ambassador

Union Depot; Gloucester (MA); On-site; USD 45,000 - 50,000; Full time

Job summary

ABM is seeking a professional receptionist to be the first point of contact at our Gloucester site in Massachusetts. You will greet visitors, manage check-in, and coordinate meeting logistics while delivering exceptional customer service.

This role requires strong communication, organization, and the ability to interact with employees, vendors, and leadership. The ideal candidate has 2-5 years of experience in reception or related roles, with proficiency in MS Office and a collaborative,

Qualifications

• 2-5 years of experience in receptionist or front desk roles.
• Experience in professional corporate/work environment preferred.
• Strong customer service orientation and commitment to a positive visitor experience.
• Exceptional verbal, written, and interpersonal communication skills.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Teams).
• Ability to interact professionally with employees, customers, vendors, and senior leaders.

Responsibilities

• Greet and welcome visitors, employees, vendors, and contractors in a professional and courteous manner.
• Manage visitor check-in and check-out procedures, including badge issuance and logs.
• Monitor lobby activities and ensure site access requirements are followed.
• Answer and direct incoming phone calls and inquiries with accurate information.
• Maintain reception coverage and provide exceptional customer service.
• Coordinate meeting logistics and visitor materials.
• Manage shared inbox communications related to arrivals, meetings, and inquiries.
• Assist with mail, packages, and courier services.

Skills

Customer service

Communication

Microsoft Office

Tools

Microsoft Office Suite

Job description

Compensation:$45,000-$50,000 annual salary (US Dollars)
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

• Greet and welcome visitors, employees, vendors, and contractors in a professional and courteous manner.
• Manage visitor check-in and check-out procedures, including badge issuance, visitor logs, and security protocols.
• Monitor lobby activities and ensure compliance with site access requirements, including badge verification and visitor escort procedures when required.
• Answer and direct incoming phone calls and inquiries, providing accurate information and routing requests appropriately.
• Maintain reception coverage and provide exceptional customer service to all guests and employees.
• Coordinate meeting logistics including visitor notifications, conference room support, printing materials, and preparation of visitor badges.
• Manage shared inbox communications related to visitor arrivals, meeting schedules, site announcements, and general inquiries.
• Assist with mail, package deliveries, and courier services as needed.
• Coordinate with Facilities, Security, and office support teams to ensure the reception and common areas remain organized, functional, and presentable.
• Monitor and maintain inventory of lobby and office supplies.
• Support catering coordination and visitor hospitality needs for meetings and special events.
• Escalate building, security, or customer service concerns to the appropriate site contacts.
• Maintain confidentiality while handling sensitive information and visitor interactions.
• Serve as a positive ambassador for ABM and the client site by delivering a best-in-class customer experience.

Qualifications

The Ideal Candidate Will Have

• 2-5 years of experience in a receptionist, front desk, administrative support, office coordinator, customer service, hospitality, or visitor management role.
• Experience supporting a professional corporate, technology, manufacturing, engineering, healthcare, or industrial environment preferred.
• Strong customer service orientation and commitment to creating a positive visitor experience.
• Exceptional verbal, written, and interpersonal communication skills.
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
• Ability to interact professionally with employees, customers, vendors, and senior leaders.

To Succeed in This Role Requires

• Excellent organizational, planning, and time management skills.
• Ability to prioritize multiple responsibilities in a dynamic environment.
• Strong attention to detail and commitment to accuracy.
• Ability to work independently with minimal supervision.
• Professional appearance and demeanor.
• Strong problem-solving and decision-making skills.
• Flexibility and adaptability to changing business needs.
• Desire and aptitude for learning new concepts and processes quickly.

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world‑class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post‑military career opportunities across ABM.