Front Desk Concierge — VIP Welcome & Guest Care

Schulte Hospitality Group; Reno (NV); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine and mental health access

Health Insurance options

401k Plan + Company Match

Paid Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts

Job summary

Renaissance Reno Downtown Hotel & Spa is seeking a dynamic Front Desk Agent to join our team in Reno, NV. You’ll greet guests, manage check-ins, assist VIPs, and handle inquiries with a warm, professional demeanor.

We offer daily pay options, comprehensive health and life insurance, a 401(k) match, parental leave, PTO, holiday pay, pet insurance, EAP, and exclusive employee discounts. Join SHG for a people-first workplace focused on development and growth.

Qualifications

• Minimum of one year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Minimum of High School education.

Responsibilities

• Greets guests as they arrive, focus on personal recognition
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities
• Escort VIPs to room and check them in prior to arrival
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
• Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
• Keep front desk area clean and organized
• Assisting with lobby activation as needed
• Utilize proper procedures when handling guest PPI data
• Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival
• Attends promptly to guest needs and inquiries
• Perform various other duties as assigned
• Perform various other duties as assigned to meet business objectives

Skills

Basic computer skills

Verbal & written communication

Time management

Guest service

Education

High School diploma

Job description

Renaissance Reno Downtown Hotel & Spa is seeking a dynamic Front Desk Agent to join our team in Reno, NV. You’ll greet guests, manage check-ins, assist VIPs, and handle inquiries with a warm, professional demeanor.

We offer daily pay options, comprehensive health and life insurance, a 401(k) match, parental leave, PTO, holiday pay, pet insurance, EAP, and exclusive employee discounts. Join SHG for a people-first workplace focused on development and growth.