Courtyard Reno Downtown - Front Desk Agent

Aimbridge Hospitality; Reno (NV); On-site; USD 30,000 - 46,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision Coverage

Disability Income

Life Insurance

Paid Time Off

Employee Assistance Program

401k Plan

Job summary

Courtyard by Marriott Reno Downtown/Riverfront is seeking a Front Desk Agent to deliver exemplary guest service, manage check-ins/check-outs, and support seamless front desk operations in Reno.

You will welcome guests, address requests, coordinate with the team, and help ensure a memorable stay through professional communication and multitasking in a fast-paced hotel environment.

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Provide warm, welcoming guest service and handle inquiries with a smile.
• Communicate clearly with guests and team to ensure smooth operations.
• Think quickly to resolve issues and turn challenges into positive guest experiences.
• Handle reservations, check-ins, check-outs, and financial details with accuracy and efficiency.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High school diploma

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Courtyard by Marriott Reno Downtown/Riverfront is located in Reno, 650 feet from the National Automobile Museum. National Bowling Stadium is 1,000 feet from Courtyard by Marriott Reno, while Pioneer Center for the Performing Arts is 1,650 feet away. Reno-Tahoe International Airport is 2.5 mi from the property.