Part-Time Front Desk & Guest Experience Pro

Crestline Hotels & Resorts; Louisville (KY); On-site; USD 16,531 - 22,041; Part time

Job summary

Courtyard Louisville Downtown, a property within Crestline Hotels & Resorts, is seeking a Part-Time Front Desk Agent to warmly welcome guests, assist with check-in and check-out, and respond to phone inquiries with professionalism.

Ideal candidates are organized, customer-focused, and able to handle multiple tasks in a fast-paced setting, providing accurate information on hotel features, rates, and services to ensure a memorable stay.

Qualifications

• High School Diploma or GED is required.
• One year of guest-service or hotel experience is preferred.
• Basic computer skills are required for daily operations.

Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Answer department telephone within 3 rings, with professional greeting.
• Process all guest check-ins and verify registration information.
• Handle wake-up calls, faxes, and guest requests.
• Maintain knowledge of hotel features, rates, and promotions.

Skills

Customer-focused

Organized

Education

High School Diploma or GED

Hotel experience (1 year)

Basic computer skills

Job description

Courtyard Louisville Downtown, a property within Crestline Hotels & Resorts, is seeking a Part-Time Front Desk Agent to warmly welcome guests, assist with check-in and check-out, and respond to phone inquiries with professionalism.

Ideal candidates are organized, customer-focused, and able to handle multiple tasks in a fast-paced setting, providing accurate information on hotel features, rates, and services to ensure a memorable stay.