Front Desk Concierge — Senior Living & Resident Support

Benchmark Senior Living; Wilbraham (MA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

8 holidays & 3 floating holidays

Discounted meal program

Paid training & uniforms

Referral program

Job summary

Benchmark Senior Living is seeking a Front Desk Receptionist to be the welcoming information center for residents, families, staff, and visitors. The role includes supporting computer processing duties as appropriate and coordinating various scheduling tasks.

You will greet guests, answer calls, route inquiries, and assist with appointment books and resident concierge duties, while maintaining a neat lobby and friendly service ethos throughout your shift.

Qualifications

• High school diploma or equivalent.
• Experience handling telephone systems preferred.

Responsibilities

• Greet visitors upon arrival and provide a welcoming first impression.
• Handle all incoming calls professionally and route callers or answer questions.
• Offer refreshments to visitors when appropriate and maintain a courteous environment.
• Manage appointment books for doctor and beauty services as applicable.
• Serve as concierge for residents, coordinating taxis and other services as needed.
• Keep the lobby clean and organized, free of clutter.

Skills

Telephone system expertise

Guest relations

Phone etiquette

Education

High school diploma

Job description

Benchmark Senior Living is seeking a Front Desk Receptionist to be the welcoming information center for residents, families, staff, and visitors. The role includes supporting computer processing duties as appropriate and coordinating various scheduling tasks.

You will greet guests, answer calls, route inquiries, and assist with appointment books and resident concierge duties, while maintaining a neat lobby and friendly service ethos throughout your shift.